Tabitha Schlosser-Hughes
Longmont,CO
Summary
She's a knowledgeable and dedicated customer service professional with extensive experience in the call-center industry. She's a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Tabitha is motivated to maintain customer satisfaction and contribute to company success. When it comes to ensuring the safety and satisfaction of her clientele, she goes above and beyond to satisfy their needs, while staying within company guidelines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Pontem Security, LLC.
04.2024 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Proven ability to learn quickly and adapt to new situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager of Operations
Alta Convenience Store
10.2023 - 04.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Increased sales by 20% with special displays and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Customer Care Representative
HomeAdvisor
06.2018 - 06.2021
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO 05-2015
Associate of Arts - Business And Administration
Colorado Technical University
Online, Denver, CO 08-2011
High School Diploma -
Lyons Middle/Senior High School
Lyons, CO 05-2010
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- First Aid Certified
- English fluency
- Complex Problem-Solving
- Relationship building and management
- Sensitive information handling
- Staff Management
- Knowledge of supervisory concepts
- Data Entry
Certification
CPR/First Aid Certified - Sept 2024 - Sept 2026
UST Class A Certification - November 2023
Timeline
Security Guard
Pontem Security, LLC.
04.2024 - Current
Store Manager of Operations
Alta Convenience Store
10.2023 - 04.2024
Customer Care Representative
HomeAdvisor
06.2018 - 06.2021
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Associate of Arts - Business And Administration
Colorado Technical University
High School Diploma -
Lyons Middle/Senior High School
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