Tabitha Seamans
Tulsa
Summary
Although I don't have extensive experience in the specific role I'm applying for, my education has provided me with a strong understanding of criminal justice policies, procedures, and administration. I am eager to apply the skills and knowledge I've gained in a more career-focused position and am fully committed to learning and obtaining any necessary certifications and meeting the standards required for the role.
Overview
17
17
years of professional experience
Work History
Security Officer II
River Spirit Casino Resort
06.2024 - Current
- Greet guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Patrol and monitor premises by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Provided excellent customer service while addressing visitor inquiries or concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, weapons and drug contraband, and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Rural Route Carrier
United States Postal Service, USPS
05.2023 - 10.2023
- Provided exceptional customer service by addressing any concerns or inquiries from residents on assigned routes promptly and professionally.
- Built positive relationships with customers on assigned rural routes, fostering trust and promoting excellent service standards.
- Demonstrated punctuality and reliability by consistently meeting scheduled start times, contributing to overall team success.
- Kept detailed records of all deliveries made, confirming completion of tasks and aiding in accurate reporting.
- Maintained a safe driving record while transporting mail to various rural locations, ensuring the safety of self and others on the road.
- Managed challenging weather conditions effectively while maintaining consistent delivery schedules, demonstrating adaptability and commitment to the role.
Customer Service Agent
SYKES
02.2021 - 09.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Managed customer relations regarding PPP Loans through Bank of America during the Covid Pandemic to help keep businesses open.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Worked from home and met deadlines, trained new hires, and saved businesses from closing through diligent and self-motivated responsibly set standards.
Gas Station Attendant
Arya Enterprises
01.2020 - 07.2020
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Machine Operator
Stark Manufacturing, LLC
05.2019 - 09.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep the manufacturing process running smoothly.
- Complied with company and OSHA safety rules and regulations.
Dispatcher
Goodyear CTSC
05.2017 - 08.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and repair facilities to coordinate timely roadside assistance.
- Directed dispatching, routing, and tracking of stranded vehicles and repair vehicles for timely resolution.
- Tracked progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Janitor
JW Janitorial
06.2015 - 10.2015
- Maintained clean and comfortable environments in commercial buildings and banks by providing high standards of cleanliness.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces and premises clean inside and outside.
Lead Sales Key Holder
Dollar General
01.2015 - 05.2015
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
Packing Machine Operator
Bremner Food Group
12.2009 - 06.2010
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Upheld company reputation for high-quality products by diligently adhering to established packing guidelines.
- Managed inventory levels efficiently, preventing stockouts or excess inventory costs.
- Observed machine operations to verify quality and conformity of filled and packaged products to standards.
- Troubleshot mechanical issues promptly, minimizing delays in the production process.
- Maintained a clean and safe working environment by following strict safety protocols and guidelines.
Machine Operator
Cloyes Gear
06.2009 - 10.2009
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Complied with company and OSHA safety rules and regulations.
Bakery/Service Deli Assistant
CV's Family Foods
04.2008 - 08.2008
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
Multivac Operator
Cargill
01.2008 - 03.2008
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health and safety regulations.
Education
Master of Science - Criminal Justice
University of Arkansas At Little Rock
Little Rock, AR05-2024
Bachelor of Science - Criminal Justice
University of Arkansas, Fort Smith
Fort Smith, AR05-2020
Associate of Applied Science - Criminal Justice
University of Arkansas, Fort Smith
Fort Smith, AR05-2018
GED -
Arkansas Department of Career Education
Paris, AR08-2008
No Degree - Core Curriculum
County Line High School
Branch, AR05-2008
Skills
- Report writing
- Incident reporting
- Security guard armed certification
- Conflict de-escalation
- Weapons training
- Arrest procedures
- Defensive tactics training
- High level of integrity
- Work ethic
- Excellent Customer Service Skills
Affiliations
- National Society of Leadership and Success
Timeline
Security Officer II
River Spirit Casino Resort
06.2024 - Current
Rural Route Carrier
United States Postal Service, USPS
05.2023 - 10.2023
Customer Service Agent
SYKES
02.2021 - 09.2021
Gas Station Attendant
Arya Enterprises
01.2020 - 07.2020
Machine Operator
Stark Manufacturing, LLC
05.2019 - 09.2019
Dispatcher
Goodyear CTSC
05.2017 - 08.2017
Janitor
JW Janitorial
06.2015 - 10.2015
Lead Sales Key Holder
Dollar General
01.2015 - 05.2015
Packing Machine Operator
Bremner Food Group
12.2009 - 06.2010
Machine Operator
Cloyes Gear
06.2009 - 10.2009
Bakery/Service Deli Assistant
CV's Family Foods
04.2008 - 08.2008
Multivac Operator
Cargill
01.2008 - 03.2008
Master of Science - Criminal Justice
University of Arkansas At Little Rock
Bachelor of Science - Criminal Justice
University of Arkansas, Fort Smith
Associate of Applied Science - Criminal Justice
University of Arkansas, Fort Smith
GED -
Arkansas Department of Career Education
No Degree - Core Curriculum
County Line High School
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