Tabitha Smith
Jonesboro,Arkansas
Summary
Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Frito-Lay
Jonesboro Ar
09.2022 - 05.2025
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
Teletech
Remote
05.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Apex Focus Group Inc
Remote
04.2020 - 12.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Jonesboro High School
Jonesboro, AR05.2018
Skills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Inspection documentation
- Inspections and reviews
Timeline
Quality Control Inspector
Frito-Lay
09.2022 - 05.2025
Customer Service Representative
Teletech
05.2020 - 09.2022
Data Entry Clerk
Apex Focus Group Inc
04.2020 - 12.2021
High School Diploma -
Jonesboro High School