Job Search Status
Open to workDesired start date: Flexible
Open To Work
Tabitha Smith
Customer Service/ Data Entry
Sherwood,AR
Work Preference
Summary
Dynamic customer service professional with a proven track record at Enterprise Holdings, recognized for exceptional active listening and critical thinking skills. Consistently exceeded performance metrics, enhancing customer satisfaction and retention. Proficient in data entry and adept at utilizing software systems to streamline processes and improve service in any area needed. Willing to do what is needed to improve the company, even if it is outside of job duties!
Overview
14
14
years of professional experience
Work History
Customer Service Representative/Customer Sales Representative
Enterprise Holdings
07.2023 - Current
- Assisted customers with inquiries, ensuring high satisfaction and timely resolution of issues.
- Processed rental agreements and transactions efficiently using proprietary software systems.
- Maintained accurate records of customer interactions for reporting and quality assurance purposes.
- Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
Customer Service Representative/Medical Data Entry Specialist
Arkansas Urology
02.2017 - 06.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Entered data quickly and efficiently while maintaining proper HIPPA Laws and Mandates.
Customer Care Representative
Verizon Wireless Corporation
03.2012 - 12.2016
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed multi-channel communication including phone, email, and chat to support diverse customer needs.
- Trained new team members on customer service protocols and best practices to enhance team performance.
- Analyzed customer feedback to identify trends, recommending improvements for service delivery processes.
- Developed training materials for ongoing staff development, focusing on product knowledge and service excellence.
Education
Associate of Arts - Accounting And Finance
University of Phoenix
Phoenix, AZ03-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Scheduling
- Administrative support
- Microsoft Word, Office, Excel, Etc
- Clerical support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative/Customer Sales Representative
Enterprise Holdings
07.2023 - Current
Customer Service Representative/Medical Data Entry Specialist
Arkansas Urology
02.2017 - 06.2023
Customer Care Representative
Verizon Wireless Corporation
03.2012 - 12.2016
Associate of Arts - Accounting And Finance
University of Phoenix