Tabitha Smitty
Smyrna,TN
Summary
Personable professional employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in MS Office with expertise in resource allocation and schedule management. Talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist Supervisor
Motlow State Community College
Smyrna, TN
10.2022 - Current
- Assisted students with completing enrollment documents, such as applications and financial aid forms.
- Resolved student inquiries regarding registration and enrollment processes.
- Provided guidance to new students on selecting courses and degree requirements.
- Maintained up-to-date knowledge of changes in college policies, procedures, regulations, and fees.
- Monitored the accuracy of student records in the system by verifying transcripts, test scores, and other relevant documents.
Owner
Self-Employed
Smyrna, TN
01.2021 - Current
- Running and maintaining an online business
- Providing all customer services
- managing finances for business
- Marketing products through social media
- packing and shipping items
Customer Service Representative
Home Shopping Network
Work At Home, TN
08.2019 - 03.2020
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Merchandise Associate
Belk
Murfreesboro, TN
08.2018 - 08.2019
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Education
Associate's of Science in Teaching - Education
Motlow State Community College
Smyrna, TN05.2016
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- MS Office proficiency
- Organizational strengths
- Conflict mediation
- Customer relations
- Problem-solving abilities
- Adaptive team player
Timeline
Enrollment Specialist Supervisor
Motlow State Community College
10.2022 - Current
Owner
Self-Employed
01.2021 - Current
Customer Service Representative
Home Shopping Network
08.2019 - 03.2020
Merchandise Associate
Belk
08.2018 - 08.2019
Associate's of Science in Teaching - Education
Motlow State Community College
Bachelor of Science - Psychology
Middle Tennessee State University
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