Tabitha Snow
Lynchburg,VA
Summary
Experienced leader with expertise in team management and process optimization. Skilled in strategic planning and enhancing operational efficiency. Proven ability to solve complex challenges, and drive team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director, Continuous Improvement
F&G
09.2022 - 05.2025
- Optimized operating efficiencies by using qualitative and quantitative measures and employed innovative problem-solving to ensure high-quality deliverables and implement change
- Performed ongoing review of processes and operations KPIs; identified new problems and developed appropriate solutions
- Partnered with Knowledge Management, Quality Assurance, and the Training team to ensure proper documentation of process revisions
- Led and guided cross-functional teams in analyzing workflows and identifying opportunities to reduce operational bottlenecks
- Developed and implemented Operations CI framework, engaging over 100 employees in Kaizen events, Lean workshops, and Lean training classes to foster a company-wide culture of continuous improvement
- Collaborated with the IT department to integrate process improvements with Robotics Process Automation
- Partnered with senior leadership, risk, and legal to align continuous improvement goals with business strategy
Project Manager
Mutual of Omaha
06.2021 - 09.2022
- Scrum Master for two CARs by organizing and facilitating Agile and Scrum meetings, which included iteration/increment planning, daily stand-ups, sprint review, sync meetings, and retrospectives
- Ensured cross-functional coordination between product owners, analysts, and developers occurred early and often and removed any barriers and blockers for the teams
- Tracked and communicated Agile metrics, which included team velocity and iteration/PI progress within the Scaled Agile (SAFE) framework
- Ensured Scrum Framework was implemented effectively and provided coaching and training at the team level to maximize its benefits
- Assisted with internal and external communication to improve transparency
- Assisted with making appropriate commitments to deliver business value through story selection, the definition of tasks, and estimations
- Investigated, corrected, or escalated project problems
Lean Process Improvement Lead
Genworth Financial
07.2015 - 03.2021
- Managed and facilitated monthly leadership reviews of Lean projects across all business areas. Instrumental in identifying over 600 projects, 200 complete utilizing over 800 SMEs; approximately 400 in the engagement stage
- Improved quality-focused projects, reworked reduction, and drove customer and employee satisfaction. Developed and deployed curriculum for Lean Stream Leads, creating organic Lean leaders advancing culture
- Created project reports for Senior leadership, communicating key initiatives weekly and monthly
- Managed company Lean database
- Established a process improvement culture utilizing training, empowerment, projects, results, and recognition
- Led Lean events focusing on process issues, not IT solutions, limiting project timelines to fourteen weeks
- Provided multiple Kanban training sessions, creating highly effective IT Agile teams
- Drove organizational initiatives reducing handoffs/transfers with a cost-effective, customer-centric approach
- Developed and deployed a virtual Lean curriculum
- Trained and engaged associates on Lean principles, simulation exercises, 5S, and Visual Management, resulting in over 2,500 Lean-trained personnel
- Drove IT/business coordination, protecting customer data without impacting the customer experience
- Successfully reviewed 2,700 processes, altering over 700 to meet the requirements of the Committee on Foreign Investment in the United States (CFIUS), resulting in US government approval of a merger
Education
Bachelor of Arts - Communications
Grand Canyon University
01.2028
Skills
- Change management
- Workflow automation
- Resource allocation
- Process improvement
- Strategic direction
- Data analysis
- Mentoring
- Coaching
- Team development and leadership
- Problem solving
- Agile methodologies
- Cross-functional team collaboration
- Customer relations
Certification
- Lean Six Sigma Black Belt
- SAFE Advanced Scrum Master
Timeline
Director, Continuous Improvement
F&G
09.2022 - 05.2025
Project Manager
Mutual of Omaha
06.2021 - 09.2022
Lean Process Improvement Lead
Genworth Financial
07.2015 - 03.2021
Bachelor of Arts - Communications
Grand Canyon University
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