Tabitha Spencer
Customer services
Gaffney,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Front of House Manager
House Of Pizza’s
Gaffney, SC
09.2001 - 08.2020
- Assisted staff by serving food and beverages or bussing tables.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Handled complaints, settled disputes and resolved customer conflicts.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Processed payments from customers using various payment methods.
- Provided support to servers when needed during busy periods or peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints in a professional manner.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Coached staff on strategies to enhance performance and improve customer relations.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Managed reservations system including taking reservations over phone or online booking systems.
Maintenance Worker
Limestone College
Gaffney, SC
08.2013 - 06.2015
- Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality.
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Collaborated with team members to assess equipment performance needs.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Identified problems during daily work inspections and addressed concerns.
- Ensured that work areas were safe by following established safety protocols at all times.
- Estimated costs to repair machinery, equipment or building structures.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Collected trash from designated areas within the building on a daily basis.
- Implemented troubleshooting techniques to resolve issue.
- Monitored stock levels for spare parts and ordered new items when needed.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Investigated customer complaints related to malfunctioning equipment or faulty installations.
- Cleaned vents and replaced filters to verify proper air flow.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Responded quickly to emergency repair requests from staff or customers.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
- Identified potential hazards in the workplace and implemented corrective measures accordingly.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Removed snow from sidewalks, driveways and parking areas.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Conducted regular inspections of facility infrastructure and equipment to identify potential problems.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Diagnosed and repaired mechanical issues according to industry standards.
- Diagnosed issues with heating and cooling systems and took appropriate steps to resolve them.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.
- Maintained accurate records of all repairs performed and materials used for future reference.
- Ordered necessary supplies from vendors when existing inventory was insufficient.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Office Manager
Check Express Check Cashing Service
Blacksburg, SC
08.1999 - 08.2002
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training and teambuilding activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Reviewed completed work to verify consistency, quality and conformance.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Skills
- POS System Operations
- Training and Coaching
- Service Prioritization
- Restaurant Operations
- Health Code Compliance
- Event Coordination
- Money Handling
- Strategic Planning
- Expense Tracking
- Building Maintenance
- Anticipating Problems
- Investigating Complaints
- Budget Administration
- Fire Safety Regulations
- Calm and Pleasant Demeanor
- Customer Retention
- Customer Service
- Facilities Planning
- Critical Thinking
- Purchasing
- Sanitation
- Liquor Law Compliance
- Problem-Solving
- Managing Deliveries
Timeline
Maintenance Worker
Limestone College
08.2013 - 06.2015
Front of House Manager
House Of Pizza’s
09.2001 - 08.2020
Office Manager
Check Express Check Cashing Service
08.1999 - 08.2002
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