Tabitha Tate
Belzoni
Summary
Experienced in processing and customer care, adapt at optimizing workflows and ensuring high accuracy. Skilled in CRM systems, conflict resolution, and active listening, and
processing specialist with strong attention to detail and problem-solving skills. Proven ability to meet deadlines and adapt to changing requirements. Known for effective team collaboration and delivering consistently high-quality results. Skilled in data analysis, process optimization, and regulatory compliance, ensuring operational efficiency and accuracy.
Overview
11
11
years of professional experience
Work History
Processing Specialist
AIG Insurance
05.2023 - 05.2024
- Processed and verified an average of 150+ insurance applications weekly, maintaining a 98% accuracy rate across multiple product lines including life, auto, and property insurance.
- Reduced application turnaround time by 30% through process improvements and proactive communication with underwriting and sales teams.
- Maintained compliance with regulatory requirements, resulting in zero audit findings during quarterly internal reviews.
- Supported claims documentation and data entry for high-volume cases, handling over $1M+ in claims processing monthly with 99% data integrity.
- Collaborated with cross-functional teams to streamline processing workflows, contributing to a 15% boost in team productivity over a 6-month period.
- Responded to internal and external inquiries within 24 hours, achieving a 95%+ customer satisfaction rating for timely and professional issue resolution.
Receptionist
Mid Delta Home Health & Hospice
10.2020 - 05.2024
- Managed multi-line phone system to efficiently direct calls and inquiries.
- Developed and maintained filing systems to enhance document retrieval processes.
- Coordinated scheduling for meetings, appointments, and conferences while ensuring optimal resource allocation.
- Provided exceptional customer service by resolving client issues promptly and professionally.
- locked/Unlocked doors, answered telephone,assisted clients and office staff, kept office cleaned, etc.
Customer Care Representative
Sagility
06.2020 - 05.2023
- Handled an average of 95+ customer interactions daily, maintaining a 98% first-call resolution rate.
- Consistently exceeded quality assurance targets, achieving 97%+ QA scores month-over-month.
- Boosted customer satisfaction (CSAT) scores by 15% within the first 90 days through personalized service and active listening.
- Successfully resolved customer concerns, inquiries, and escalations with an average resolution time 20% faster than the team benchmark.
- Maintained a 99% attendance rate, demonstrating strong reliability and commitment to team goals.
- Achieved a 92% upsell success rate when offering service upgrades and additional solutions tailored to customer needs.
- Collaborated with internal departments to improve workflow efficiency, reducing ticket handling time by 18%.
- Recognized as a Top 10% Performer out of 216 agents for consistently delivering high-impact service and exceeding KP.
Child Caregiver
Noah's Ark Christian Daycare
05.2018 - 10.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Private Caregiver
Private Client
09.2016 - 05.2019
- Provided personalized care and companionship to clients, enhancing their emotional well-being.
- Assisted with daily living activities, ensuring comfort and safety for individuals in home settings.
- Monitored health conditions and reported changes to healthcare professionals, facilitating timely interventions.
- Developed individualized care plans in collaboration with families, addressing unique needs and preferences.
PCA
Total Health Home Care
09.2013 - 08.2016
- Provided compassionate personal care and support to clients, enhancing their daily living activities.
- Assisted in implementing individualized care plans, ensuring alignment with client needs and preferences.
- Monitored clients' physical and emotional well-being, reporting changes to healthcare professionals promptly.
- Maintained accurate documentation of client care activities, contributing to continuity of care.
Secretary/Receptionist
H& R Block
12.2012 - 05.2013
- Managed complex scheduling for executives, ensuring efficient use of time and resources.
- Organized and maintained digital filing systems, improving document retrieval speed.
- Coordinated meetings and events, facilitating seamless communication among stakeholders.
- Drafted clear and concise correspondence, enhancing professional communication standards.
Education
High School Diploma -
Humphreys County High School
Certified Medical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL08-2016
Skills
- Customer Relationship Management (CRM) Systems
- First-Call Resolution (FCR) Focused Service
- Active Listening and Problem-Solving
- Time Management and Productivity Optimization
- Communication (Verbal and Written) Excellence
- High-Volume Call Handling (95 calls daily)
- Conflict Resolution and De-escalation Techniques
- Upselling and Cross-Selling Services (92% success rate)
- Quality Assurance Standards (97% monthly QA scores)
- Adaptability in Fast-Paced Environments
Dean's List
- Academic honor awarded
- 4.0 GPA
- High Academic Achievement
Timeline
Processing Specialist
AIG Insurance
05.2023 - 05.2024
Receptionist
Mid Delta Home Health & Hospice
10.2020 - 05.2024
Customer Care Representative
Sagility
06.2020 - 05.2023
Child Caregiver
Noah's Ark Christian Daycare
05.2018 - 10.2020
Private Caregiver
Private Client
09.2016 - 05.2019
PCA
Total Health Home Care
09.2013 - 08.2016
Secretary/Receptionist
H& R Block
12.2012 - 05.2013
High School Diploma -
Humphreys County High School
Certified Medical Administrative Assistant -
Ultimate Medical Academy
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