Tabitha Vernon
United States
Summary
HR professional with comprehensive background in managing employee relations and recruitment. Known for fostering collaborative team environment and achieving organizational goals. Dependable and adaptable, proficient in conflict management and talent acquisition.
Overview
16
16
years of professional experience
Work History
HR Coordinator Analyst
Walmart
01.2019 - 01.2025
- Process employee requests in Workday, ensuring accuracy, timeliness, and policy compliance.
- Act as a first point of contact for employee inquiries, providing professional HR Service Desk support.
- Streamlined HR system integrations and process automation, increasing operational efficiency by 30% across multiple departments.
- Delivered nationwide training programs for 100+ employees on new HR workflows, resulting in 20% faster onboarding.
- Maintained 98% accuracy in annual quality control reporting, supporting HR compliance and reducing audit risk.
- Extracted and analyzed Workday reports to provide leadership with actionable insights, improving retention initiatives by 15%.
- Administered and tracked leave of absence requests, reducing processing time by 25% through data optimization and process improvements.
Financial Operations Analyst
Walmart
01.2016 - 01.2019
- Generated customer invoices per contract terms and monitored aging accounts. Partnered with vendors and internal teams to resolve complex billing issues, decreasing payment delays by 40%.
- Acted as the main point of contact for vendor inquiries, resolving issues and discrepancies in a timely manner while ensuring excellent customer service.
- Managed accounts receivable processes, including invoicing, payment processing, and account reconciliations.
- Resolved billing discrepancies and processed credit notes, maintaining an error rate of less than 2%.
- Utilized ERP software for financial reporting and reconciliation, improving accuracy and efficiency of financial records.
- Developed and implemented standard operating procedures for accounts receivable, resulting in a 15% improvement in processing time.
Operations Assistant Manager
Little Caesars
01.2009 - 01.2017
- Supervised 20+ employees across multiple locations, boosting team efficiency and reducing labor costs by 15% through optimized scheduling.
- Implemented inventory tracking system improvements that cut food waste by 18% and improved ordering accuracy.
- Increased local sales by 10% YoY by identifying revenue opportunities and executing targeted promotional strategies.
- Hired and trained over 40 employees, reducing turnover by 25% and improving customer/employee satisfaction scores by 30%.
- Developed operational SOPs that reduced onboarding time for new team members.
Customer Experience Team Lead
Spectrum
01.2014 - 01.2016
- Led a team of 30+ agents, increasing first-call resolution rates by 18% and reducing escalations by 22% through targeted coaching.
- Developed and implemented training for a new help desk system, improving onboarding efficiency by 35%.
- Resolved complex customer issues, improving retention rates by 12% in a high-volume support environment.
- Designed and led software training for statewide teams, increasing system adoption rate to 95% within 60 days.
- Monitored quality assurance metrics and optimized team workflows, increasing team productivity by 20%.
Education
Bachelor of Science - Chemistry
Clemson University
Skills
- HR Management
- Data Management & Analysis
- Employee Account Management
- HR Service Desk Support
- Problem Solving & Conflict Resolution
- Customer Support
- Leave Management
- G-Suite
- Workday
- Maintains confidentiality
- Recordkeeping
- Employee relations
- Microsoft office and docusign
Timeline
HR Coordinator Analyst
Walmart
01.2019 - 01.2025
Financial Operations Analyst
Walmart
01.2016 - 01.2019
Customer Experience Team Lead
Spectrum
01.2014 - 01.2016
Operations Assistant Manager
Little Caesars
01.2009 - 01.2017
Bachelor of Science - Chemistry
Clemson University
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group