TABITHA WALKER
Sanger,TX
Summary
Professional beverage industry leader with strong background in managing diverse teams and optimizing beverage services. Known for driving high standards and achieving significant improvements in operational efficiency. Reliable team player with skills in inventory management and customer service.
Overview
26
26
years of professional experience
Work History
Senior Beverage Manager
Traditions Hospitality @ WinStar Casino
09.2020 - 08.2024
- Oversaw Supervisors to insure Culture, Core Values, and standard operating procedures are met and exceeded.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Resolved customer complaints involving food or beverage quality and service.
- Managed all day-to-day operations within budgeted guidelines.
- Developed staff training programs to enhance employee knowledge and skills in the beverage industry.
- Streamlined inventory management for optimal efficiency and cost savings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bartender/Manager
Tumbleweeds Sports Bar
07.2004 - 08.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Self-motivated, with a strong sense of personal responsibility.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Shift Manager
Lonnegans Sports Bar
10.2000 - 07.2004
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Server/Bartender
Hooters Inc.
06.1998 - 09.2000
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High school or equivalent - Advanced Placement, General
Trinity-Euless
05.1994
Skills
- Strong Leadership Skills
- Customer Engagement
- Attention to Detail
- Employee Performance Evaluations
Timeline
Senior Beverage Manager
Traditions Hospitality @ WinStar Casino
09.2020 - 08.2024
Bartender/Manager
Tumbleweeds Sports Bar
07.2004 - 08.2020
Bartender Shift Manager
Lonnegans Sports Bar
10.2000 - 07.2004
Server/Bartender
Hooters Inc.
06.1998 - 09.2000
High school or equivalent - Advanced Placement, General
Trinity-Euless
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