Tabitha Wallace

Held Positions Ranging from Team Member to Director, Paid

Chick-Fil-A

10.2018 - 03.2025

Greet guests and provide them with friendly and professional service.
Listen carefully and accurately record guests’ orders.
Met and exceeded sales quota through promotions and upsales.
Process both cash and card transactions with efficiency and precision.
Embody exceptional customer service skills and resolve guest complaints quickly and professionally.
Responsible for training and building other team members and leaders.
Perform periodic assessments of all staff, including leaders, to ensure the company policies and expectations are consistently adhered to.
Provide feedback to management regarding staff performance.
Develop and implement training processes, policies and procedures.
Responsible for leading orientation, and placing new employees on the schedule.
Streamlined operations for improved efficiency and cost savings by assisting in staff scheduling, inventory, and ordering processes.
Communicate effectively with leaders and team members through various platforms.
Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
Manage shifts and ensure the team members understand and uphold all expectations of and responsibilities.
Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
Embody exceptional time management and problem solving skills to ensure the shift runs successfully.
Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.