Tabitha Wanjiku
Doha
Summary
A diligent hospitality professional. Proficient in front desk, guest relations and luxury service. Well-versed in using property management systems and maintaining a thorough knowledge of guest preferences, ensuring every guest has a memorable and seamless experience. Passionate about exceeding guest expectations, improving service standards, and contributing to the overall success of the organization.
Overview
5
5
years of professional experience
Work History
Executive Lounge/Front Desk Receptionist
Swissotel Corniche Park Towers Doha
07.2025 - Current
- Providing a warm and professional welcome to VIP and executive guests, ensuring each interaction reflected the highest brand standards.
- Anticipating guest needs and delivered personalized services to create memorable and seamless experiences.
- Coordinating with other departments to maintain exceptional service quality and guest satisfaction.
- Managing guest check-ins, reservations, and special requests efficiently while maintaining discretion and attention to detail.
- Enhancing guest experience by implementing proactive service touches, helping the property maintain top-tier loyalty recognition scores.
Personal Concierge/Guest Relations
Waldorf Astoria Doha WestBay
09.2024 - 06.2025
- Managing the Guest Relations Desk in the hotel lobby.
- Checking the guest arrival reports in advance of VIP guest check-in, inspecting all VIP rooms to ensure that they meet the highest quality standards and include all requested amenities before VIP Guest arrival.
- Serving as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP guest requirements and preferences.
- Build a rapport with guests, handling guest complaints and concerns as well as collecting reviews and feedback on areas of improvement.
- Running guest errands such as making reservations, arranging transport and excursions.
Telephone Operator
Waldorf Astoria WestBay
06.2023 - 08.2024
- Providing exceptional customer service by answering and directing calls to the respective department, resolving guest complaints and offering appropriate solutions.
- Assisting guests with different complaints or inquiries, troubleshooting product issues and resolving service-related concerns.
- Handling billing and account inquiries, offering efficient solutions.
- Training new employees on phone etiquette and handling customer concerns.
Hostess
Kempinski
11.2020 - 09.2022
- Greeting and seating guests in a friendly, efficient, and welcoming manner, ensuring a positive first impression.
- Managing reservations, answer phone calls, and provide accurate wait times to guests.
- Providing guests with information about the restaurant menu, specials, and promotions.
- Resolving any issues or complaints in a professional manner, ensuring guest satisfaction.
Education
Hospitality Management
Egerton University
01.2018
K. C. S. E
Pangani High School
01.2011
Skills
- Attention to detail
- Conflict Resolution
- Collaborative
- Exceptional Customer Service
- Critical Thinking
References
- Marco, Beato, Front Office Manager, Marco.Beato@waldorfastoria.com, Waldorf Astoria Doha WestBay, Doha, Qatar
- Virah, Majiwa, Front Office Supervisor, Virah.Majiwa@waldorfastoria.com, Waldorf Astoria Doha WestBay, Doha, Qatar
Work Preference
Work Type
Full TimeTimeline
Executive Lounge/Front Desk Receptionist
Swissotel Corniche Park Towers Doha
07.2025 - Current
Personal Concierge/Guest Relations
Waldorf Astoria Doha WestBay
09.2024 - 06.2025
Telephone Operator
Waldorf Astoria WestBay
06.2023 - 08.2024
Hostess
Kempinski
11.2020 - 09.2022
K. C. S. E
Pangani High School
Hospitality Management
Egerton University