Tabitha White
Hildebran,NC
Summary
Dynamic Cafe Manager with a proven track record at BCPS, excelling in customer engagement and staff management. Achieved 100% health code compliance while fostering a positive work environment. Expert in food safety compliance and inventory management, consistently enhancing customer experiences through effective problem-solving and operational efficiency.
Overview
9
9
years of professional experience
Work History
Cafe Manager
BCPS
Morganton, NC
02.2024 - 04.2025
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as answering emails, cash register counting, and supply ordering.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores at 100.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Cafeteria Worker
Chartwells Compass Group
Burke County Nc
08.2022 - 02.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Received and stored incoming supplies according to procedures.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
Sewer
Century Furniture
Hickory, NC
07.2020 - 08.2022
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
- Made tickets for furniture, and sewed welt for them.
- Sewed chair skirts
Assistant Manager
Jack in the Box
Hickory, NC
08.2016 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
East Alps
Hildebran, NC05.2010
Skills
- Customer engagement
- Customer experience management
- Staff management
- Health and safety regulations
- Order management
- Food safety compliance
- Food orders
- Health department compliance
- Problem-solving
- Money handling
- Safe food handling
- Inventory management
- Supply ordering and management
Timeline
Cafe Manager
BCPS
02.2024 - 04.2025
Cafeteria Worker
Chartwells Compass Group
08.2022 - 02.2024
Sewer
Century Furniture
07.2020 - 08.2022
Assistant Manager
Jack in the Box
08.2016 - 08.2022
High School Diploma -
East Alps
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