Tabitha Word
Greensburg,IN
Summary
I am honest and hardworking to make sure the job gets done right. I am looking to utilize my communication skills, as well as build upon my past experience in working with the public. I am a driven team player with a demonstrated record of success in working with people during life-threatening, dangerous, and other tough situations. Proficient in detail management. I would describe myself as kind but assertive. I can delegate and take on leadership rolls when needed while still being a team player.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Colorado Springs Police Department
Colorado Springs, CO
09.2021 - Current
- I take both emergent and admin phone calls for the city of Colorado springs.
- Provided critical support to field personnel during active situations.
- Evaluated caller needs to prioritize dispatching resources effectively.
- Trained new dispatchers on protocols and procedures for emergency response.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
911 Dispatcher
Upper Missouri River Regional Dispatch Center (UMRRDC)
Williston, ND
08.2019 - 03.2021
- I am a former 911 dispatcher and the UMRRDC. We answer emergency calls, as well as nonemergency calls for the police department and sheriff's office.
- We dispatched fire, EMS, and law enforcement to all of Williams county.
- Managed emergency calls with precision and clarity.
- Operated multi-line phone systems to handle high-volume calls efficiently.
- I have certifications from the basic Apco course as well as the APCO Emd course.
Clerk
G&G Pharmacy
Williston, ND
10.2018 - 08.2019
- My job duties include and are not limited to, helping customers.
- Providing excellent customer service, Cleaning, Putting away OTC items, filing prescriptions, entering patient information, along with many other responsibilities.
- Collaborated with team members to ensure smooth daily operations.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Optician
Walmart Vision Center
Williston, ND
03.2018 - 10.2018
- Work with patients, help them find which pair of glasses best work for them
- Deal with and understand HIPAA
- Cashier experience
- Cash handling experience
- Call insurance for the patients and get authorizations
- Allocate the insurance if needed
- Fitted eyeglasses and contact lenses to ensure proper alignment.
- Managed inventory of frames, lenses, and optical supplies efficiently.
- Educated customers on eyewear care and maintenance procedures.
- Maintained a clean, organized workspace within the Vision Center environment.
Cashier/Self-Checkout Host
Walmart
Williston, ND
11.2017 - 03.2018
- Understanding of how to use a cash register
- Customer service
- Helped customers find items they needed
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer concerns and complaints with professionalism and empathy.
- Greeted customers and answered any questions they had about the store's products and services.
Page
Fayette County Public Library
Connersville, IN
11.2013 - 10.2017
- Assisted patrons in locating resources and navigating library systems.
- Verified customers for library card
- Lead children's programs
- Accepted payments for fines on accounts
- Organized library materials by genre and author for easy access.
- Developed and implemented educational programs for community outreach initiatives.
- Collaborated with staff to create a welcoming environment for all visitors.
- Organized events to promote literacy and lifelong learning within the community.
Education
High school or equivalent -
Skills
- Clerical Experience
- Typing
- Microsoft Office
- Administrative Experience
- Library Services
- Microsoft Outlook
- Data entry
- Customer service
- Multi-line phone systems
- Microsoft Excel
- Microsoft Word
- HIPAA
- Phone Etiquette
- Basic computer skills
- Adaptability
- Communication
- Ability to work under pressure
- Creativity
- Communication Skills
- Medical Billing
- Public safety communication
- Community engagement
- Active listening
- Conflict resolution
- Works Well Under Pressure
- Decision-making
Certification
- CPR Certification, 10/01/24
- Driver's License
Timeline
911 Dispatcher
Colorado Springs Police Department
09.2021 - Current
911 Dispatcher
Upper Missouri River Regional Dispatch Center (UMRRDC)
08.2019 - 03.2021
Clerk
G&G Pharmacy
10.2018 - 08.2019
Optician
Walmart Vision Center
03.2018 - 10.2018
Cashier/Self-Checkout Host
Walmart
11.2017 - 03.2018
Page
Fayette County Public Library
11.2013 - 10.2017