TABITHA W. PURIFOY
Houston,TX
Summary
Dynamic HR leader with extensive experience at SSP America, driving strategic initiatives across multiple locations. Expert in employee relations and performance management, fostering engagement and compliance. Proven ability to streamline benefits administration and enhance operational efficiency, leveraging HR analytics and strong leadership skills to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Regional People Leader
SSP America
Houston, TX
09.2022 - 03.2025
- Provided strategic and operational HR leadership for eight airport locations (IAH, DAL, DFW, LBB, COS, SLC, DEN, DTW) supporting approximately 2,000 employees.
- Served as senior HR advisor to eight Airport Directors and regional leadership teams
- Led employee relations strategy including investigations, disciplinary actions, terminations, grievance resolution, and conflict mediation
- Designed and executed performance management frameworks including coaching models, development planning, and PIPs
- Oversaw regional benefits administration including medical, dental, vision, 401(k), PTO, wellness programs, and leave management
- Led annual open enrollment planning, employee communications, and benefits education sessions
- Ensured compliance with federal, state, and local labor laws and collective bargaining agreements
- Partnered with payroll to ensure accurate benefit deductions, reconciliations, and employee records
- Acted as primary escalation point for complex leave, accommodation, and benefits cases
- Supported labor negotiations through documentation, data preparation, and compliance review
- Standardized HR practices across locations to reduce risk and improve operational consistency
- Contributed to retention and engagement improvement initiatives
Regional Talent Manager
RGIS / WIS International
Houston, TX
01.2021 - 09.2022
- Directed regional recruiting strategy across multiple Texas markets
- Led high-volume hiring and onboarding operations
- Maintained confidential employee records in HRIS
- Provided employee support for benefits and 401(k) inquiries
- Partnered with operations leaders on workforce planning and staffing forecasts
Director of Human Resources
New Star Inc.
Chicago Heights, IL
01.2019 - 01.2021
- Directed full-scope HR operations for nonprofit organization serving adults with developmental disabilities
- Led employee relations, investigations, disciplinary actions, and grievance resolution
- Developed HR policies, procedures, and employee handbook content
- Oversaw benefits administration, compliance, training, and onboarding
- Streamlined HR workflows to improve service delivery and compliance posture
Administrator – HR/Benefits Management
United Airlines Inc.
Chicago, IL
01.2017 - 01.2019
- Administered FMLA, STD, LTD, ADA, and 401(k) programs for 85,000+ employees
- Ensured regulatory compliance and accurate leave tracking
- Audited benefit enrollment data across systems for accuracy
- Developed and delivered compliance and operational training programs
- Partnered with payroll and benefits teams to resolve employee issues
Project Specialist – Recruiting / Onboarding
Kelly Services Inc.
Houston, TX
01.2012 - 11.2014
- Facilitated recruitment and onboarding for Baker Hughes professionals
- Coordinated payroll setup and employment documentation
- Processed TWIC credentialing
Senior Benefits Administrator
Air Liquide
Houston, TX
09.2008 - 09.2011
- Maintained employee benefit data with multiple vendors
- Processed enrollments, changes, transfers, and corrections
- Administered leave documentation in HRIS
- Managed benefits inquiry inbox and employee communications
- Conducted new hire orientation sessions
Education
Executive Master of Public Administration -
Texas Southern University
Bachelor of Science -
University of Phoenix
Master of Business Administration -
University of Phoenix
Skills
- HR Strategy & Execution
- Regional & Multi-Site HR Leadership
- Employee Relations & Investigations
- Labor & Employment Law Compliance
- Performance Management & PIPs
- Benefits Administration & Open Enrollment
- Leave of Absence Management (FMLA, ADA, STD, LTD, WC)
- HRIS & ATS Administration
- Training & Leadership Development
- Organizational Change Management
- Policy Development & Governance
- HR Analytics & Reporting
- Payroll & Benefits Reconciliation
- Culture & Engagement Initiatives
- Risk Management & Audit Readiness
- ADP/Paycor/ Oracle/Kronos/Taleo
- SuccessFactors/ Tableau/Vista/HelpHub
- HSMS/ReportSmith/321 Forms/MS Wor
- Applicant Tracking Systems (ATS)
- Excel/PowerPoint/SharePoint/Symetra
- Matrix Absence/AFLAC/ BCBS
- Background Screening Platforms
Technology And Hr Systems
- ADP
- Paycor
- Oracle
- Kronos
- Taleo
- SuccessFactors
- Tableau
- Vista
- HelpHub
- HSMS
- ReportSmith
- 321 Forms
- Applicant Tracking Systems (ATS)
- MS Word
- Excel
- PowerPoint
- SharePoint
- Symetra
- Matrix Absence
- AFLAC
- BCBS
- Background Screening Platforms
Certifications And Professional Affiliations
- SHRM Certified Professional (CP), Exam Scheduled 12/26
- Certified HIPAA Professional (CHP)
- Notary Public, Texas
- ServeSafe Certified
- Member – Society for Human Resource Management (SHRM)
- Member – United Way
Core Leadership Capabilities
- HR Strategy & Execution
- HR Business Partnering
- Regional & Multi-Site HR Leadership
- Employee Relations & Investigations
- Labor & Employment Law Compliance
- Union & Collective Bargaining Support
- Talent Acquisition & Workforce Planning
- Succession Planning & Talent Pipelines
- Performance Management & PIPs
- Benefits Administration & Open Enrollment
- Leave of Absence Management (FMLA, ADA, STD, LTD, WC)
- HRIS & ATS Administration
- Training & Leadership Development
- Organizational Change Management
- Policy Development & Governance
- HR Analytics & Reporting
- Payroll & Benefits Reconciliation
- Culture & Engagement Initiatives
- Risk Management & Audit Readiness
Executive Impact
- Built and led regional HR operations supporting up to 2,000 employees across eight major airport locations
- Administered enterprise leave and benefits programs for 85,000+ employees
- Reduced employee relations escalation through proactive coaching frameworks and standardized disciplinary practices
- Strengthened compliance readiness across EEOC, FMLA, ADA, ERISA, HIPAA, COBRA, and labor regulations
- Improved hiring efficiency and workforce readiness through streamlined recruiting and onboarding models
- Partnered with operational and finance leadership to ensure payroll, benefits, and headcount accuracy
- Drove consistency and governance across decentralized HR environments
Timeline
Regional People Leader
SSP America
09.2022 - 03.2025
Regional Talent Manager
RGIS / WIS International
01.2021 - 09.2022
Director of Human Resources
New Star Inc.
01.2019 - 01.2021
Administrator – HR/Benefits Management
United Airlines Inc.
01.2017 - 01.2019
Project Specialist – Recruiting / Onboarding
Kelly Services Inc.
01.2012 - 11.2014
Senior Benefits Administrator
Air Liquide
09.2008 - 09.2011
Executive Master of Public Administration -
Texas Southern University
Bachelor of Science -
University of Phoenix
Master of Business Administration -
University of Phoenix