Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabitha York

Greenwood,IN

Summary

Talented Team Leader experienced and dedicated to guide our team toward achievement. I am looking to advance my career in the Patient Access field. I am looking forward to sharing my extensive knowledge of Healthcare as well as learning new things.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Team Leader

Franciscan Health Indianapolis
10.1999 - Current
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Serve as a knowledgeable expert and escalation point for staff questions, concerns, workflows, and processes.
  • Assists with questions regarding team procedures and assist with team direction.
  • Assist with daily staff scheduling to ensure effective operations through organizing , scheduling , and monitoring department workload.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gather and process POS payments and collections within department. Creating estimates for procedures and testing within department.
  • Council patients on authorization, compliance, covered services , and financial responsibility forms.
  • Provide patients with information on financial assistance and explain alternatives.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.

Sales Associate

E-Z Living Carpet
01.1996 - 09.1999
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, pricing, and scheduling.
  • Unload inventory (carpet, pad, etc.)
  • Provide measurements and estimates for customers.
  • Cut and prepare carpet for daily installation.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Greenwood Community High School
Greenwood, IN
06.1998

Skills

  • Strong communication skills
  • Epic champion
  • Computer experience in Microsoft Office (Word, Excel, Power)
  • Problem solving
  • Promotes positive behavior
  • Insurance verification
  • Advanced knowledge of practices and procedures
  • Knowledgeable of insurance plans and benefits
  • Ability to multi task and prioritize tasks
  • Knowledgeable of medical terminology and abbreviations
  • Flexible and dependable
  • Willingness to learn new responsibilities
  • Recognize and evaluate situations
  • Staff Training
  • Flexible Schedule
  • Shift Scheduling
  • Complaint resolution
  • People Management
  • Staff education and training

Certification

  • CHAA

Timeline

Team Leader

Franciscan Health Indianapolis
10.1999 - Current

Sales Associate

E-Z Living Carpet
01.1996 - 09.1999

High School Diploma -

Greenwood Community High School

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Tabitha York