Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Young

Laurens,US

Summary

MBA graduate with extensive knowledge in business management, administration, and client relations.

Overview

16
16
years of professional experience

Work History

Billing Specialist

Liberty mutual
, SC
10.2023 - Current
  • Answered customer inquiries regarding billings, payments, account status.
  • Utilized tools to identify cross-sell opportunities
  • Resolved discrepancies between customers' remittances and invoices received.
  • Maintained top-level customer care by meeting targets for call handle time, quality, and adherence
  • Monitored accounts receivable activity to ensure timely payment of invoices.

Compliance Auditor

INCO-CHECK, INC
, SC
09.2020 - 07.2023
  • Assessed loan origination, underwriting, and funding processes for accuracy
  • Confirm compliance of underwriter's decisions to corporate guidelines
  • Achieved high precision in error documentation
  • Monitor policy changes from agencies, investors and company procedures
  • Regularly review underwriting standards
  • Conduct specialized audits according to designated protocols

Collections Customer Service Rep

Global Lending Service LLC
Greenville, SC
07.2016 - 08.2020
  • Manage diverse account portfolio, emphasizing collections of automotive loans
  • Engage with clients to gauge their plans for resolving overdue accounts
  • Negotiate mutually beneficial solutions in debt recovery efforts
  • Provided tailored solutions based on individual customer needs to facilitate payment negotiations
  • Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.

Field Agent/CSR

South Carolina Department of Motor Vehicles
Laurens, SC
11.2013 - 06.2016
  • Delivering effective customer service through clear communication of laws and regulations
  • Handled documentation for drivers' licenses, tags, and title updates
  • Contributed effectively in a high-paced work environment
  • Managed cash transactions efficiently

Customer Care Representative

Express Check Advance
Laurens, SC
01.2009 - 10.2013
  • Managing processing of forms and applications
  • Maintained comprehensive logs of client communication
  • Manage accounts receivable efficiently
  • Collected overdue amounts through effective communication
  • Utilized credit bureau data sources
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Education

Master of Business Administration - Business Administration

Jack Welch Management Strayer University
Washington, DC, US
01.2017

Bachelor's degree - Business

Strayer University-District of Columbia
Washington, DC
01.2014

Associate's degree - General Business

Piedmont Technical College
Greenwood, SC
01.2009

Skills

  • Business Development
  • Business Management
  • Project Management
  • Leadership
  • Communication
  • Research
  • Presentation Skills
  • Human Resources
  • Sales
  • Marketing
  • Portfolio management
  • Underwriting
  • Billing systems and software
  • Audit Procedures

Timeline

Billing Specialist

Liberty mutual
10.2023 - Current

Compliance Auditor

INCO-CHECK, INC
09.2020 - 07.2023

Collections Customer Service Rep

Global Lending Service LLC
07.2016 - 08.2020

Field Agent/CSR

South Carolina Department of Motor Vehicles
11.2013 - 06.2016

Customer Care Representative

Express Check Advance
01.2009 - 10.2013

Master of Business Administration - Business Administration

Jack Welch Management Strayer University

Bachelor's degree - Business

Strayer University-District of Columbia

Associate's degree - General Business

Piedmont Technical College

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Tabitha Young