Tabitha Young
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Phone Surveyor
MAI Voice
Houston, TX
11.2024 - Current
- Made outbound phone calls to collect information from participants.
- Conducted phone surveys to collect data from participants.
- Recorded responses accurately using software programs.
- Reviewed data obtained from interview for completeness and accuracy.
- Updated customer information in databases and tracked progress of surveys.
Customer Support Specialist
ShyftOff
Houston , TX
08.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Processed customer account changes with proprietary software.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative (Remote)
Elysian Staffing
Houston, TX
08.2021 - 01.2024
- Provided customer support by answering inquiries about assistance
- Responded to customer inquiries regarding their accounts
- Updated databases with new and modified customer data.
- Only gave required information as needed
- Made outbound calls as needed daily
- Updated customer information in the database on every call, notated every call, and disposition calls daily.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Package Handler
Fed Ex Ground
Houston, TX
06.2014 - 12.2019
- Contributed to daily operations by assisting with various tasks
- Coordinated with colleagues to ensure smooth workflow and meet targets.
- Assisted various departments during peak periods.
- Completed tasks diligently on a consistent basis.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
Customer Service /Sales Rep
IRT
Houston, TX
07.2008 - 10.2012
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Resolved customer service issues in a timely manner.
- Identified potential opportunities to upsell products or services.
- Suggested additional products or services that may benefit the customer's needs.
- Educated customers on product features and benefits.
- Listened to customer needs to identify and recommend best products and services.
Security Officer (Part Time)
Corporate Security Solutions, Inc
Houston, TX
11.2008 - 03.2009
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Medical Records Clerk
Evins Personnel Healthcare Services
Houston, TX
01.2007 - 11.2007
- Reviewed patient charts for accuracy and completeness.
- Updated patient files with new medical information as needed.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Performed quality assurance reviews of medical records for accuracy and completeness.
Education
Bachelor's - Psychology
SNHU
09.2019
Skills
- Customer service skills
- Data entry
- PC skills
- Experience with outlook Microsoft Office
- Microsoft Word
- Microsoft Office
- Phone Etiquette
- Office Experience
- Excel
- Data Entry
- Typing
- Microsoft Outlook
- Time Management
- Data Collection
- Medical Records
- Writing Skills
- Technical Support
- Microsoft PowerPoint
- Complaint resolution
- Customer Relationship Management (CRM)
- Windows
- Live chat
- Customer support
- Zendesk
- SaaS
- Customer relationship management
- HIPAA
- Technical support
- VoIP
- Google Docs
- Communication skills
- VPN
- Service NOW
- Medical terminology knowledge
- Social media management
- Software troubleshooting
- Organizational skills
- Active Directory
- Help Desk
- Computer skills
- Research
- Remote Access Software
- Operating Systems
- Filing
- Microsoft Office expertise
Certification
Data Analytics Certification (In Progress)
References
References available upon request.
Timeline
Phone Surveyor
MAI Voice
11.2024 - Current
Customer Support Specialist
ShyftOff
08.2024 - Current
Customer Service Representative (Remote)
Elysian Staffing
08.2021 - 01.2024
Package Handler
Fed Ex Ground
06.2014 - 12.2019
Security Officer (Part Time)
Corporate Security Solutions, Inc
11.2008 - 03.2009
Customer Service /Sales Rep
IRT
07.2008 - 10.2012
Medical Records Clerk
Evins Personnel Healthcare Services
01.2007 - 11.2007
Bachelor's - Psychology
SNHU
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