Summary
Overview
Work History
Education
Skills
Timeline

Tabitha Hawkins

Chester,VA

Summary

More than 15+ years of experience as a hands-on Cosmetologist/Salon Manager with a proven track record of ensuring efficient operations. Possess a broad practical working knowledge of administrative functions. Especially adept at ensuring high customer satisfaction by routinely exceeding standards of excellence through direct customer interactions. Successfully worked in a fast-paced industry and excelled. Specialize in increasing customer flow through the availability of comprehensive services and products. Qualifications and Skills - Exemplify leadership and excellent time management skills. - Significant experience securing and managing customer appointments. - Adept at handling staffing and payroll issues. - Superior customer service and problem-solving skills. - Ability to stand for long periods. - Ability to work flexible hours. - Excellent people skills. - Excellent oral and written communication skills. - Proficient in Microsoft Office Suite. Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills. Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Lead Advisor

Sephora
06.2022 - 04.2023
  • Managed a team of 11 personnel
  • Over-exceeded daily company product sales compliance by 53%
  • Boosted team morale to accelerate transaction sales by 14%
  • Analyzed statistical methods for customer satisfaction to generate recurring customers
  • Analyzed and adjusted historical demand data to develop statistical forecasts for customer/item/location combinations that have demonstrated a demand pattern and supported theapplication of statistical prediction models
  • Participated in the resolution of product quality, transportation, and supply discrepancies
  • Ensured shipment issues and confirmations from the distribution locations are posted promptly to maintain the integrity of the inventory record balances
  • Processed customer requirements, including entering/reviewing orders, editing information for completeness, determining the availability of requested items and associated replacements/substitutions, and coordinating and validating shipment information.

General Manager

Stylique Salon
01.2009 - 01.2022
  • Of 2 salons, overseeing the operations and staff of two different salons
  • Maintained an updated schedule of all appointments, responsible for ensuring that the schedule of appointments for both salons is kept up to date and organized, using scheduling software, coordinating with salon staff, and managing client bookings
  • Handled any cancellations or rescheduling requests, responsible for managing any cancellations or requests to reschedule appointments made by clients
  • This includes communicating with clients and ensuring their needs are met efficiently
  • Experience in planning and organizing work, creating plans, and organizing various aspects of salon operations, including managing staff schedules, inventory, marketing efforts, etc
  • Setting priorities and coordinating work responsibilities, determining priorities and coordinating tasks among the salon staff to ensure smooth and efficient operations
  • Providing operational support when needed, stepping in to provide support to salon staff when required during busy periods, staff shortages, or when specific expertise or assistance is needed
  • Performing clerical, business, and administrative duties, handling a range of administrative tasks associated with running the salons, such as record-keeping, payroll, inventory management, and other business-related duties
  • Tracks and distributes incoming and internal correspondences, including financial reports, approvals, and disposition authorizations, managing communication within the salon(s) and ensuring that all relevant information, such as financial reports, approvals, and authorizations, are appropriately tracked and distributed to the relevant parties
  • Additional Qualifications
  • Managing multiple demands and responding to deadlines: Demonstrated ability to prioritize and handle various tasks and responsibilities simultaneously while meeting set timelines
  • Utilizing effective time management, organization, and coordination skills to ensure all tasks are completed on time
  • Tracking staff proficiencies: Monitoring and documenting the skills and abilities of salon staff members to understand each employee's strengths and weaknesses
  • Used for task delegation, training purposes, and optimizing overall team performance
  • Demonstrating adaptability and flexibility while providing excellent customer service: Ability to adjust and respond to changing circumstances or unexpected situations while delivering high-quality customer service
  • This includes accommodating last-minute appointments, handling difficult clients, or resolving unforeseen issues
  • Experienced timekeeper: Proven track record of effectively managing time, including scheduling appointments, allocating work hours, and maintaining a smooth flow of salon operations
  • Maintained an inventory of available supplies: Responsible for keeping track of salon supplies, such as hair products, tools, and equipment, ensuring they are well-stocked, and ordering new items when needed to avoid running out of essential resources
  • Resolved guest complaints or issues: Addressing and resolving any problems or dissatisfaction expressed by salon clients, aiming to provide satisfactory solutions and maintain a positive reputation for the business
  • Hiring, scheduling, and training employees: Responsibilities related to the recruitment and selection of new staff members, creating work schedules, and providing necessary training and guidance to new and existing employees
  • Followed Standard Operating Procedures (SOP): Adhered to established guidelines and protocols for various salon operations to ensure consistency and quality in services provided
  • Conducted special classes on new procedures: Organized and led training sessions or workshops for staff members to learn and adopt new salon techniques or procedures, enabling them to improve their skills and knowledge
  • Meeting revenue goals while ensuring customer satisfaction: Balanced the financial success of the salon by achieving revenue targets while prioritizing customer satisfaction to retain a loyal client base
  • Helping administrative staff and stylists during busy periods: Provided support and assistance to the salon's administrative staff and stylists during high workload periods, helping to maintain efficient operations
  • Serving as a general authority in the salon: Acted as a figure of authority and leadership within the salon, making decisions and providing guidance to staff members when needed
  • Working with senior management to determine the salon's direction: Collaborated with higher-level management to establish business strategies, goals, and plans for the salon's future development
  • Researching new salon technology and developments: Stayed up to date with industry trends, advancements in-salon technology, and new products to enhance the salon's services and stay competitive in the market
  • Maintaining the salon budget: Responsible for managing the financial aspects of the salon, including budgeting, cost control, and financial planning
  • Keeping appropriate financial documentation: Maintained accurate and organized records of financial transactions and activities related to the salon's operations
  • Following all safety and regulatory employment laws: Ensured the salon complies with all relevant safety regulations and employment laws to create a safe and fair working environment for staff and clients alike.

Education

Bachelor of Science - Health

Trident University International, Cypress, CA
07.2022

Introduction to Online Education and Learning Technology Introduction to Biology College Mathematics Introduction to Speech and Verbal Communications Stress and the Human Body Health Communication and Advocacy Essentials of Public Health Introduction to Psychology Introduction to Health Statistics Introduction to Sociology Introduction to Epidemiology Global Politics in the Modern World Introduction to Legal and Ethical Aspects of Healthcare American Government Health Promotion, Disease Prevention American History I: Before 1877 Art History Cross-Cultural Health Perspectives Health Behavior ENG102 English Composition II Technology, Innovation, and Critical Thinking for Health Science American History II: 1877 and Beyond Global Health and Health Policy Health Care Delivery Systems Introduction to Western Philosophy Fundamentals of Environmental and Occupational Health Environmental and Occupational Health Administration Senior Capstone in Public Health Environmental and Occupational Health Regulations and safety hazard

  • Awarded Magna cum laude

Skills

  • Strategic Planning
  • Staff Meetings
  • Customer Needs Assessments
  • Compliance Requirements
  • Client Satisfaction
  • Managing Inventory Stock
  • Inventory Control Processes
  • Stock Control
  • Quality Control Standards
  • Partnering and Relationships

Timeline

Lead Advisor - Sephora
06.2022 - 04.2023
General Manager - Stylique Salon
01.2009 - 01.2022
Trident University International - Bachelor of Science, Health

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Tabitha Hawkins