Summary
Overview
Work History
Education
Skills
Technical Proficiency
Timeline
Tabitha White

Tabitha White

Associate Operations Director
Orlando,FL

Summary

Meticulous and highly qualified leader in Healthcare Management, leveraging knowledge of medical policies and procedures to provide exemplary oversight of patient care quality. Consistently demonstrates ability to influence knowledge of current standards of care, combined with experience in providing management of patient focused medicine. Keen ability to promptly recognize serious operational issues and recommend solutions to other staff to produce higher level care when needed.

Overview

16
16
years of professional experience

Work History

Associate Director of Operations

CenterWell Senior Primary Care
Orlando, FL
04.2022 - Current
  • Provides the leadership, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgement.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Supported business growth through strategic planning and process development.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Secured 85% satisfaction rate for all client services offered.

Practice Administrator

AdventHealth Medical Group
09.2019 - 04.2022
  • Responsible for the overall success of one or more medical specialty practices at nine or more locations with 21 or more providers
  • Provides the leadership, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgement.

Director of Human Resources

The Ark of Toledo
Toledo, OH
06.2013 - 02.2020
  • Researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Patient Access Manager,

University of Toledo Medical Center
Toledo, OH
06.2018 - 08.2019
  • Manage Registration for University Medical Center: Orthopedics, ER (24/7), Gastroenterology, Heart and Vascular, Surgery, Transplant, and Lab and Radiology
  • Develops and implements measurement tools or dashboard indicators and reporting methods that can provide accurate performance information for Financial Services, Revenue Cycle, and Patient Access
  • Maintain and develop Patient Access policies, processes, and performance in compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards, Centers for Medicare, and Medicaid Services (CMS) regulations and other regulatory agency requirements.

Practice Manager of Operations

WellCare Physicians Group
Maumee, OH
01.2016 - 01.2018
  • Manage implementation, budget, quality data, and work with Stakeholders.
  • Provided supervision and management to team of support personnel.
  • Developed policies and procedures for effective practice management. Implemented strategies to improve patient access, satisfaction and care quality.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Regional Business Manager

Henry Ford Medical Group
02.2013 - 01.2016
  • Streamlined practice operations, revenue cycle analysis, and helped in reducing operational expenses by 20%
  • Develop and maintain staff and administrative relationships and optimize hospital operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Regional Business Manager

ProMedica Physician Group
Toledo, OH
06.2007 - 04.2013
  • Oversaw practice budgets, clinical activities, human resource, accounts receivable/payable, reimbursement analysis
  • Consistently overseeing medical practice quality, safety, and risk to raise awareness and reduce incidents
  • Successful integration of multi-location ambulatory practices
  • Developed resources and training modules. Manage project timeline and ensure integrations are completed by the required deadline
  • Implement processes and seek improvements, collaborate with other departments for future projects.

Education

M.B.A. -

Liberty University

M.A. in Theology -

Lourdes University

B.S. in Health Care Administration -

University of Toledo

A.S. in Business Administration -

Owens Community College

Skills

  • Policy Enforcement
  • Purchasing and Planning
  • Change Management
  • Performance Tracking
  • Process Improvement
  • Cost Analysis and Savings
  • Operations Management
  • Compliance Monitoring
  • Operational Planning
  • Project Management
  • Budget Administration
  • Training and Mentoring
  • Business Forecasting
  • Strategic Planning
  • Public Speaking

Technical Proficiency

Microsoft Office 365

EPIC, eCW, McKesson, Allscripts, Athena, EntReg

Timeline

Associate Director of Operations - CenterWell Senior Primary Care
04.2022 - Current
Practice Administrator - AdventHealth Medical Group
09.2019 - 04.2022
Patient Access Manager, - University of Toledo Medical Center
06.2018 - 08.2019
Practice Manager of Operations - WellCare Physicians Group
01.2016 - 01.2018
Director of Human Resources - The Ark of Toledo
06.2013 - 02.2020
Regional Business Manager - Henry Ford Medical Group
02.2013 - 01.2016
Regional Business Manager - ProMedica Physician Group
06.2007 - 04.2013
Liberty University - M.B.A.,
Lourdes University - M.A. in Theology,
University of Toledo - B.S. in Health Care Administration,
Owens Community College - A.S. in Business Administration,

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Tabitha WhiteAssociate Operations Director