Tabitta Johnson
Operation Director
New York,NY
Summary
Goal oriented, results-driven and technically-savvy Operations Director with 13-years history streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Operations Director
One And Only Realty, Inc.
07.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Reviewed financial and operational reports on a regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery of commitments.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Answered a high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
Facility /Property Manager
Europa Trinidad & Tobago Ltd
08.2018 - 05.2021
- Demonstrate interest in process improvement department-wide strategy, operations, training & development strongly encouraged
- Develop, propose & maintain the asset/ property management plan including the long-term footprint of the main office locations
- Manage all service contracts & procurement relating to property management & facilities services
- Manage expenses and projects within approved budgeted levels and schedule
- Plan for new facilities as well as oversee modifications to existing facilities
- Small project management; finance, design, construction, facilities
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Senior Soft Count Manager/ Payroll/ Administrative Assistant
Sunny Group of Companies
11.2011 - 05.2017
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
- Serves as principal contact regarding day-to-day banking activity and cash management issues
- Ensure all applications achieve maximum uptime and are managed to ensure a high level of security, redundancy, and performance
- Managed 4 staff members each for 2 locations
- Authorize any variances accordingly and record them in the variance log
- Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures
- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
- Attained expert level of product knowledge, becoming the go-to person for major sales and vendor negotiations
- Developed and managed 8 employees' schedules, balancing individual requests and requirements with business needs
Front Office Agent
Cara Suite Hotel & Conference Center, San Fernando
08.2008 - 12.2011
- Assist all departments in servicing the guests during high-volume periods
- Reviewed and updated customer information in the database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Bank out cashiers at the end of each shift according to proper cash handling procedures
- Communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance
- Operates the PBX equipment, including, assisting with outgoing calls, scheduling, and setting wake-up calls, and paging guests
- Performs all duties related to checking in and checking out of guests
- Work closely with Housekeeping, Facilities, and Player
- Work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests
Office Manager
JD’s, Port of Spain
02.2005 - 01.2006
- Created, maintained, and updated filing systems for paper and electronic documents.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow 10 employees to boost company morale and promote employee retention.
- Manage/execute service desk
- Make sure comments /questions/ complaints are managed well
- Provide oversight for recruiting, onboarding, performance management, employee coaching, counseling, and policy adherence in conjunction with HR
- Ensure all quality and safety standards and best practices are followed
- Manage contractors/building management/facilities, mail delivery services, and other personnel that provide services to the company
Education
Bachelor of Science - Management
The Trust Forte Corporation
New York, NY06.2022
Bachelor of Science - Business Administration
University of The People
Pasadena, CA09.2021
Diploma - Project Management
Synergy Training Institute Limited
Trinidad And Tobago08.2020
Certificate - Events Management
Synergy Training Institute Limited
Trinidad And Tobago08.2020
Certificate - Advanced Practical Accounting
School of Practical Accounting
Trinidad And Tobago09.2011
Associate of Applied Science - Tourism Management
Trinidad & Tobago Hospitality & Tourism Institute
Trinidad And Tobago01.2011
Skills
- Continuous Quality Improvement (CQI)
- SIP Trunking
- Accounts Payable and Accounts Receivable
- Schedule Oversight
- Directing Team Members
- Facility Improvement
- Operational Leadership
- Leadership Training
- Business Management
- Hiring and Onboarding
- Operations Oversight
Affiliations
- Ambassador- Women in Construction New York Build 2023 www.newyorkbuildexpo.com/women-in- construction-ambassadors
Hobbies
Cooking- I'm from the Caribbean so I can whip up a meal that is mouth watering
Singing- Love singing and a desire to do professionally one day
Dancing- Was part of a dance team Curepe Invaders Dance Company performing in shows like Trinidad & Tobago Best Village Competitions, for various company's and shows they may have and for the local Soca Artist around Carnival Time.
Gym- Love working out at my gym Equinox its amazing
Timeline
Operations Director
One And Only Realty, Inc.
07.2021 - Current
Facility /Property Manager
Europa Trinidad & Tobago Ltd
08.2018 - 05.2021
Senior Soft Count Manager/ Payroll/ Administrative Assistant
Sunny Group of Companies
11.2011 - 05.2017
Front Office Agent
Cara Suite Hotel & Conference Center, San Fernando
08.2008 - 12.2011
Office Manager
JD’s, Port of Spain
02.2005 - 01.2006
Bachelor of Science - Management
The Trust Forte Corporation
Bachelor of Science - Business Administration
University of The People
Diploma - Project Management
Synergy Training Institute Limited
Certificate - Events Management
Synergy Training Institute Limited
Certificate - Advanced Practical Accounting
School of Practical Accounting
Associate of Applied Science - Tourism Management
Trinidad & Tobago Hospitality & Tourism Institute
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