Tabreshette Taylor

• Used skip tracing resources to locate debtors and updated information in company system.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Monitored accounts for compliance with established payment plans and flagged those in violation.
• Resolved challenging situations with friendly but firm strategies.
• Recorded all information regarding financial status of customers.
• Processed payments and contracts on accounts.
• Negotiated to collect balance in full.

• Responded to inbound inquiries regarding accounts and payments.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Supported and trained customers on compliance-related issues.

• Excellent communication skills - written, verbal and listening

• Self-motivated
• Detail oriented
• Proactive in problem solving

• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Working in a collaborative team environment while meeting quality standards • Listen and communicate clearly, professionally and empathetically

• Work from established procedures, scripts and job aids and handle multiple computer applications while helping customers on the phone
• Escalate problems or inquiries as needed
• Maintain quality, accuracy and professionalism in a fast-paced environment

• Ability to multi-task and adapt to changing environment

• Softphone operator
• Inbound / Outbound Queued calls

• Proficient and solid computer skills and ability to type while actively listening
• Attention to detail
• Customer service experience
• Adaptability, customer focus, self-improvement, teamwork, solid communication skills

• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.

• Administrative support to the department staff providing detail insight on any administrative updates.. • Opening and prioritizing mail.
• Answered and placed phone calls and copies, faxed and shipped materials.
• Responded to routine requests for information and forms, vendors and other departments.

• Followed office procedures. Ensuring customer care and selling was #1 priority.

• Coached new employees on administrative procedures, company policies and performance standards.