Summary
Overview
Work History
Education
Skills
Timeline
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Tabrezsha Talley

Hamilton,Ga

Summary

Kind, patient and compassionate child care teacher with extensive experience in nurturing and safeguarding children under care. Resourceful and quick-thinking to respond decisively in emergencies. Trained in CPR and first aid. Experienced, hardworking teacher offering advanced teaching, classroom management and organizational skills developed over 13-year career. Always pursuing ways to help students grow academically and emotionally. Skillfully develop effective lesson plans while maintaining warm and nurturing classroom environment. Dependable customer service representative equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

7
7
years of professional experience

Work History

Fantasy in lights Customer Service Representative (seasonal)

Callaway Gardens
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
  • Directed individuals on usage and benefits of self-service tools
  • Completed sales payments, refunds and exchanges and issued store credit
  • Used knowledge base systems and work processes to help customers
  • Delivered high level of service and support to customers
  • Engaged members in conversation to offer products and services to meet needs and goals
  • Conducted follow-up calls at customer locations
  • Handled escalated callers constructively to provide positive outcomes for members
  • De-escalated customer complaints using specialized communication techniques
  • Communicated with clients over phone
  • Directed phone calls to shorten service time and steer conversations towards targeted solutions

One-Year-Olds Teacher

St. Mark child development center
11.2005 - 12.2012
  • Put together fun lessons to engage children in learning foundational letter and number recognition skills
  • Created positive environment focused on learning and being inclusive of children from different backgrounds
  • Prepared and served meals and snacks to meet children's nutritional needs
  • Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities
  • Kept supplies organized and well-stocked for upcoming lessons and typical usage
  • Coordinated regular outside and gym activities to promote children's physical development
  • Checked classroom regularly to identify safety concerns and maintain cleanliness
  • Supported child mediation strategies to help youngsters improve social skills
  • Checked classroom regularly for safety problems and housekeeping requirements
  • Worked collaboratively with director, fellow teachers and parents to meet unique needs of each child
  • Encouraged children to work through difficulties and improve social skills
  • Implemented facility curriculum for children between ages of 12 months and 24 months with balanced approach to play, exploration and learning
  • Evaluated children regularly to identify negative behaviors associated with learning disorders or troubled home lives
  • Cleaned spaces regularly and sanitized surfaces daily to prevent spread of communicable diseases
  • Arranged daily nap and rest periods to recharge students for afternoon play and additional learning
  • Maintained positive and encouraging learning environment with use of positive reinforcement strategies
  • Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning
  • Offered variety of materials and resources for children to explore imaginative and academic ideas
  • Educated young children about basic color recognition, foundational reading skills and numbers

Education

Child Development Associate Certification - Preschool

National Credentialing Program
03.2024

High School Diploma -

Harris County high school
Hamilton, Ga

Continuing (25 hrs. Completed ) : Bachelor of business -

Columbus State University
Columbus, Ga

Skills

  • Classroom instruction
  • Curriculum implementation
  • Structured activity planning
  • Safety monitoring
  • Health and safety
  • Data Entry
  • Microsoft Office Suite
  • Active Listening
  • Technical Skills
  • Written and oral communication Navigational Skills
  • Customer Service Customer Relations Computer Proficiency Troubleshooting
  • Training and Development
  • Recreational supervision
  • Cleaning and sanitation
  • Lesson planning
  • Educational concept explanations
  • Enforce classroom rules
  • Connect with parents
  • Support emotional needs
  • Plan activities
  • Teach basic skills

Timeline

One-Year-Olds Teacher

St. Mark child development center
11.2005 - 12.2012

Fantasy in lights Customer Service Representative (seasonal)

Callaway Gardens

Child Development Associate Certification - Preschool

National Credentialing Program

High School Diploma -

Harris County high school

Continuing (25 hrs. Completed ) : Bachelor of business -

Columbus State University

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Tabrezsha Talley