Tabrezsha Talley
Hamilton,Ga
Summary
Dynamic educator and customer service specialist with proven expertise in curriculum planning and conflict resolution, honed at St. Mark Child Development Center and Callaway Gardens. Excels in fostering child development and enhancing customer loyalty through empathetic service. Skilled in classroom organization and maintaining professionalism under pressure, demonstrating a significant impact on learning outcomes and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
One-Year-Olds Teacher
St. Mark child development center
Columbus, GA
02.2009 - Current
- Collaborated with parents to enhance communication about their child''s developmental progress and upcoming milestones.
- Supported language development by reading stories, singing songs, and engaging in conversations with the one-year-olds daily.
- Monitored individual progress through regular assessments and adjusted teaching methods to accommodate diverse learning styles.
- Increased parental involvement in classroom events by organizing family-oriented celebrations throughout the year.
Customer Service Representative
Callaway Gardens
Pine Mountain, GA
11.2005 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Harris County High School
Hamilton, GASkills
- Feeding assistance
- Classroom organization
- Sensory play techniques
- Curriculum planning
- Positive reinforcement
- Child assessment
- Customer service
- Scheduling
- Researching
- Receiving support
- Complaint resolution
- Microsoft office expertise
Certification
- Child Development Associate
- American Red Cross CPR
Timeline
One-Year-Olds Teacher
St. Mark child development center
02.2009 - Current
Customer Service Representative
Callaway Gardens
11.2005 - 12.2012
High School Diploma -
Harris County High School
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