TaBria Bagley
Philadelphia,PA
Summary
Proven sales and customer service expert from Homewood Suites Hilton, adept in customer communication and data entry. Spearheaded initiatives that significantly boosted productivity and revenue, leveraging strong enthusiasm and performance strategies. Excelled in building trust-based relationships, enhancing customer satisfaction and repeat business. Achieved remarkable sales growth by identifying new opportunities and streamlining processes.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Homewood Suites Hilton
06.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Coordinator
Home2 Suites By Hilton
01.2023 - 01.2024
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicate with internal partners and external clients about the particulars of each assigned event and group
- Efficiently manage all aspects of event and event details
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Front Desk Supervisor
Hampton Inn By Hilton
09.2020 - 11.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Sales Representative
NRG Energy, Inc.
11.2019 - 08.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Certificate - Graphic And Digital Design
F.I.R.S.T Institute
Orlando, FL01.2023
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Time management
- Guest relations
- Reservations management
- Issue resolution
- Hospitality service expertise
- Sales expertise
Timeline
Sales Coordinator
Homewood Suites Hilton
06.2024 - Current
Sales Coordinator
Home2 Suites By Hilton
01.2023 - 01.2024
Front Desk Supervisor
Hampton Inn By Hilton
09.2020 - 11.2022
Sales Representative
NRG Energy, Inc.
11.2019 - 08.2020
Certificate - Graphic And Digital Design
F.I.R.S.T Institute
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