Tabytha Caruso
Austin
Summary
Knowledgeable Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
10
10
years of professional experience
Work History
Executive Meeting Manager - The Fairmont Austin
Accor Hotels
02.2025 - Current
- Provided exceptional customer service throughout all stages of the sales process, ensuring client satisfaction and loyalty.
- Optimized sales pipeline management by implementing best practices in opportunity tracking and lead qualification.
- Negotiated contracts with high-value clients, securing profitable deals for the organization.
- Streamlined internal processes for improved efficiency, allowing for increased focus on client acquisition and retention efforts.
- Increased group sales revenue by strategically targeting key markets and developing customized sales proposals.
Event Sales and Services Manager
Accor Hotels
06.2023 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Developed customized Sales proposals tailored to individual client needs, consistently exceeding sales targets.
- Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
- Exceeded my annual goal of $1.3 MIL, hitting $1.79 MIL for my market in 2024.
Sales Analyst
Accor Hotels
12.2022 - 06.2023
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Streamlined communication between departments by creating clear, concise reports on key findings from data analyses.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Optimized group sales package offerings by conducting regular competitor analysis and market research-ensuring competitive edge in industry.
- Assisted in managing client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
Sales Administrative Assistant
White Lodging
02.2022 - 08.2022
- Provided on the job training for any new Sales Assistants and Managers as needed.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
- Assigned all new leads at the Dual Sales Properties, timely and efficiently.
Preschool Teacher
Primrose Schools
11.2021 - 02.2022
- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Demonstrated ability to create a safe and nurturing learning environment for young students.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Barista/Shift Lead
Dutch Bros Coffee
03.2020 - 11.2021
- Coached and motivated team to exceed goals for sales, speed of service and order accuracy.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Server/Bartender
Chili's Bar and Grill
07.2016 - 03.2020
- Greeted and accommodated guests, building positive experience from first interaction
- Assisted with training of new staff members (Hosts, Waitress, Bartenders and ToGo).
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Supervisor
Sky High Sports
06.2015 - 11.2019
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Diploma -
Rosemont High School
Sacramento, CA01.2016
Skills
- Event management
- Sales strategy
- Contract negotiation
- Client relationship management
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Team leadership
- Adaptability and flexibility
- Microsoft office
Timeline
Executive Meeting Manager - The Fairmont Austin
Accor Hotels
02.2025 - Current
Event Sales and Services Manager
Accor Hotels
06.2023 - Current
Sales Analyst
Accor Hotels
12.2022 - 06.2023
Sales Administrative Assistant
White Lodging
02.2022 - 08.2022
Preschool Teacher
Primrose Schools
11.2021 - 02.2022
Barista/Shift Lead
Dutch Bros Coffee
03.2020 - 11.2021
Server/Bartender
Chili's Bar and Grill
07.2016 - 03.2020
Supervisor
Sky High Sports
06.2015 - 11.2019
Diploma -
Rosemont High School
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