Tabytha Lewis
Dallas,TX
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Customer service and sales expert identifies customer needs and delivers solutions to problems.
Overview
9
9
years of professional experience
Work History
Cashier
Krispy Kreme
Dallas, TX
12.2021 - 05.2022
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
Family Dollar
Dallas, TX
07.2017 - 02.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Health Care Aide
Angels Care Home Health
Richardson, TX
08.2014 - 06.2016
- Improved patient outlook and daily living through compassionate care.
- Helped patients maintain their independence while providing support when needed.
- Maintained clean and well-organized environment for client happiness and safety.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
Cashier
Walmart
Dallas, TX
08.2013 - 04.2014
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
L G Pinkston High School
Dallas, TX05-2010
Skills
- Customer Service
- Product Recommendations
- POS Systems
- Payment Collection
- Cash Handling
- Cash Register Operation
- Time Management Skills
- Customer Relations
- Written and Verbal Communication
- Daily Reporting
- Complex Problem-Solving
- Conflict Resolution
- Customer Service Excellence
Timeline
Cashier
Krispy Kreme
12.2021 - 05.2022
Cashier
Family Dollar
07.2017 - 02.2019
Health Care Aide
Angels Care Home Health
08.2014 - 06.2016
Cashier
Walmart
08.2013 - 04.2014
High School Diploma -
L G Pinkston High School
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