Dedicated to obtaining my Master's Degree in Business and becoming a CEO of my Own Brand In Business
TABYTHA B QUANN
Management/Sales Associates
Franklin,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
College Student
University Of Phoenix
- Participates in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Attends regularly scheduled instructional classes, taking organized notes and interacting positively.
- Meet's academic standards and expectations to maintain school enrollment.
- Keep's detailed records regarding returned assignments, papers, quizzes and tests in event of discrepancy.
- Adhered's to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Demonstrates comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Store's and frequently referenced course syllabi, also noting instructor contact information.
- Follow's school and classroom policies, regulations and schedules.
Customer Service Agent
Helen Of Troy
05.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion and access to services.
Assistant Manager
Domino's Pizza
01.2018 - 03.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the store manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Ensuring a consistent standard of customer service
- Motivating employees and ensuring a focus on the mission
- Maintaining merchandise and a visual plan
- Maintaining stores to standards, including stocking and cleaning
- Completing tasks assigned by the general manager accurately and efficiently
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Ballou Stay
Washington, DC 12.2010 - 06.2011
Bachelor of Science -
University of Phoenix
Tempe, AZ 03.2021 - Current
Skills
Business operations knowledge
Strategic planning skill
Training and development background
Inventory management
Effective leader
Client account management
Relationship building
Business Development
Report preparation
Sales expertise
Service standard compliance
Warehousing functions
Order fulfillment
Money handling abilities
Retail materials management
Professional telephone demeanor
International sales support
Retail store support
Multi-line phone talent
Creative problem solving
POS systems expert
Recordkeeping strengths
Technical Support
Shipping procedures understanding
Documentation and reporting
Complaint resolution
Interests
Timeline
Customer Service Agent
Helen Of Troy
05.2021 - 08.2021
Bachelor of Science -
University of Phoenix
03.2021 - Current
Assistant Manager
Domino's Pizza
01.2018 - 03.2021
High School Diploma -
Ballou Stay
12.2010 - 06.2011
College Student
University Of Phoenix