Tacara Bryant
Miami,FL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experience customer services brings 8+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Also am very comfortable with working REMOTE!
Overview
11
11
years of professional experience
Work History
Customer Service Representative /Customer Care Representative
GoDaddy.com LLC
02.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Sales Floor Manager
Bath & Body Works
10.2019 - 02.2021
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with Product or Service selection through carefully curated questions.
- Trained and supported sales force with closing deals.
- Supervised tasks, personnel and clients for the company with high sales numbers.
- Identified, qualified and closed business opportunities for the customers.
- Demonstrated product and answered questions for prospective customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Partnered with operations team to achieve company revenue and profit goals.
Customer Service Representative
Amazon
03.2016 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative /Customer Service Associate
Alorica
05.2012 - 01.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Arts - Journalism
Miami Dade College
Miami, FL01.2025
High School Diploma -
Robert Morgan Educational Center And Technical College
Miami, FL03.2009
Skills
- Call Management
- Report Generation
- Data Entry
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Information Security
- Account Updating
- Data Collection
- Paperwork Processing
- Typing Skills
- Problem Resolution
Timeline
Customer Service Representative /Customer Care Representative
GoDaddy.com LLC
02.2021 - 07.2023
Sales Floor Manager
Bath & Body Works
10.2019 - 02.2021
Customer Service Representative
Amazon
03.2016 - 02.2018
Customer Service Representative /Customer Service Associate
Alorica
05.2012 - 01.2016
Associate of Arts - Journalism
Miami Dade College
High School Diploma -
Robert Morgan Educational Center And Technical College
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