Tacara Franklin
Oklahoma City,OK
Summary
Experienced and detail-oriented Personal Lines Underwriter with a strong focus on risk reduction, service promotion, and revenue growth. Possessing extensive knowledge of personal lines products as well as commercial insurance. Excels in analyzing, evaluating, and reporting decisions with utmost accuracy and efficiency. With over eight years of experience in the insurance industry, well-equipped to contribute to the success of any organization.
Overview
10
10
years of professional experience
Work History
Personal Lines Underwriter
Oklahoma Farm Bureau Mutual Insurance Company
09.2020 - Current
- Implemented effective risk mitigation strategies, reducing exposure to potential losses while maintaining balanced portfolio.
- Collaborated with claims department to ensure accurate evaluation of risks and appropriate pricing for policies.
- Applied knowledge of standard criteria to approve or reject applications.
- Provided exceptional service to agents through timely responses to inquiries, clear explanations of complex insurance concepts, and prompt resolution of issues that arose during policy term.
- Identified possible risks and recommended solutions.
Patient Account Representative
Accident Care and Treatment Center
08.2016 - 08.2020
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Customer Service Associate
Farmers Insurance
01.2015 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Medical Billing & Coding Certificate -
DeVry University
Oklahoma City, OK07.2017
Skills
- Leadership
- Problem-solving
- Office 365 Proficiency
- Adaptability
- Customer Service Skills
- Time Management
- Attention to detail
- Teamwork
- Training and mentoring
- Data Interpretation
- Claims Handling
- Underwriting guidelines
Timeline
Personal Lines Underwriter
Oklahoma Farm Bureau Mutual Insurance Company
09.2020 - Current
Patient Account Representative
Accident Care and Treatment Center
08.2016 - 08.2020
Customer Service Associate
Farmers Insurance
01.2015 - 08.2016
Medical Billing & Coding Certificate -
DeVry University
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