TACARLYA DAVIS
Omni Interactions
MONTGOMERY
2027
years of professional experience
Assisted customers with inquiries and provided support to enhance their experience.,Contributed to positive interactions by addressing customer needs promptly.
Work History
Customer Service Advocate
- Assisted members with inquiries about medical card benefits, copays, and coverage limits.
- Facilitated the issuance of new, replacement, or updated healthcare identification cards.
- Verified eligibility by checking active insurance status and updating member data in secure databases.
- Resolved issues related to delivery delays, incorrect member details, or processing errors.
Customer Service Advocate
3 Years 11 Months- Clarify member benefits and eligibility, enhancing understanding and satisfaction.
- Discuss insurance details and medication needs, improving member health outcomes.
- Communicate appeal outcomes, providing clear reasons for approvals or denials.
- Build trust with members by addressing their health needs and aspirations.
- Resolve issues efficiently, determining if further departmental action is needed.
- Coordinated with healthcare providers to resolve complex issues, fostering teamwork that improved member outcomes and satisfaction.
- Enhanced member satisfaction by effectively clarifying complex insurance details, leading to improved understanding and trust.
- Dedicated to building positive relationships with members, ensuring their health needs are met with compassion and professionalism.
Medical Assistant
2 Years 7 Months- Registered patients, ensuring data accuracy and efficient appointment scheduling.
- Optimized physician schedules, enhancing time management and patient care.
- Processed payments, improving billing efficiency and patient satisfaction.
- Recorded vital signs, maintaining accurate and up-to-date patient records.
- Coordinated referrals, ensuring continuity of care and patient follow-up.
Team Leader
6 Years 3 Months- Led warehouse operations, ensuring efficient shipping, receiving, and inventory management.
- Trained and motivated a team of 5, enhancing productivity and teamwork.
- Implemented training for order pickers, improving accuracy and speed.
- Supported daily warehouse coordination, optimizing workflow and resource allocation.
- Served as supervisory backup, maintaining operations and customer satisfaction.
- Maintained detailed records of shipping and receiving activities, ensuring compliance with company standards and facilitating audits.
Education
Masters - Theology
High School Diploma
Skills
Call center experience
Data entry
Administrative support
Data collection
Computer proficiency
Technical support
Microsoft outlook
Credit card processing
Microsoft PowerPoint
Microsoft Office Suite
CRM software
Microsoft Excel
Timeline
Customer Service Advocate
UnitedHealth Group
03.2020 - 02.2024Read More
Medical Assistant
Endocrinology Associates
08.2017 - 03.2020Read More
Team Leader
Hyundai Glovis
09.2011 - 12.2017Read More
Customer Service Advocate
Omni Interactions
2024 - CurrentRead More
Vision School of Biblical Training
Masters from Theology
Read More
Carver High School
High School Diploma
Read More