Tacarra Allen
KISSIMMEE
Summary
Dedicated and adaptable professional with experience in customer service and childcare support roles. Proven ability to manage high-pressure situations, assist diverse individuals, and deliver excellent service in fast-paced environments. Strong communication, conflict resolution, and multitasking skills with a focus on efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
American Airlines
Buffalo
02.2022 - 05.2025
- Assisted customers with flight reservations and itinerary changes.
- Resolved customer inquiries through multiple communication channels.
- Provided information on airline policies and procedures to passengers.
- Resolved customer issues efficiently while maintaining professionalism
- Handled high-volume interactions in a fast-paced airport environment
- Ensured customer satisfaction and adherence to company policies
- Handled customer complaints with empathy and professionalism.
- Utilized booking systems to manage ticketing and check-in processes.
- Maintained accurate records of customer interactions and transactions.
PCA Program Assistant
Aftercare Nursing Services
Buffalo
05.2018 - 11.2022
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to nursing staff.
- Maintained cleanliness and organization in patient living areas.
- Supported mobility and transportation for patients during appointments.
- Documented patient care and observations accurately in records.
- Communicated effectively with patients, families, and healthcare team members.
Education
Maritime Charter School
Buffalo, NYSkills
- Flight reservation management
- Ticketing systems
- Customer service software
- Itinerary modification
- Microsott Otfice (Word, Excel, Outlook)
- Professional Communication
Adaptability & Organization
- Conflict resolution
- High-volume communication
Affiliations
- The Salvation Army – Helps with food drives, shelters, and disaster relief; widely recognize
Timeline
Customer Service Representative
American Airlines
02.2022 - 05.2025
PCA Program Assistant
Aftercare Nursing Services
05.2018 - 11.2022
Maritime Charter School