TaCarra Zackery
Pflugerville,TX
Summary
Professional customer service expert with comprehensive experience in managing and resolving complex client issues. Consistently delivers high-impact results through effective communication, problem-solving, and leadership. Strong focus on team collaboration and adaptability ensures reliable and responsive service. Skilled in CRM systems, conflict resolution, and process improvement.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Coordinator
Ryder Logistics
08.2022 - 02.2025
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Reduced turnaround time on customer inquiries by creating a knowledge resource database accessible to all support staff.
- Established a positive work environment by promoting effective communication, teamwork, and mutual respect among staff members.
- Analyzed key performance metrics to identify areas of improvement, implementing targeted action plans as needed.
- Increased customer retention by maintaining strong relationships and consistently going above-and-beyond expectations.
- Promptly responded to inquiries and requests from prospective customers.
Dispatcher
Estes Express Lines
08.2020 - 07.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Accounting Specialist
Capitol Wright Distributing
11.2015 - 06.2020
- Input financial data and produced reports using Quickbooks, Encompass, and Peachtree.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
Accounting Specialist II
Texas Department Of Transportation TxTag
03.2013 - 11.2015
- Input financial data and produced reports using Quickbooks.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
High School Diploma -
Thornwood High School
South Holland06-2001
Skills
- Call center experience
- Complaint handling
- Sales support
- Client retention strategies
- Decision-making capacity
- Strong leadership
- Reporting and documentation
- Customer support
- Cross-functional coordination
- Documentation review
- Staff training
- Complaint resolution
- Payment processing
Timeline
Senior Customer Service Coordinator
Ryder Logistics
08.2022 - 02.2025
Dispatcher
Estes Express Lines
08.2020 - 07.2022
Accounting Specialist
Capitol Wright Distributing
11.2015 - 06.2020
Accounting Specialist II
Texas Department Of Transportation TxTag
03.2013 - 11.2015
High School Diploma -
Thornwood High School
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