Tacassala Gray
General Manager
Lithonia,GA
Summary
Experienced General Manager with over 20 years in restaurant management, team leadership, and business growth. Detail-oriented professional with strong communication skills and a track record of success in high-pressure situations. Proven ability to improve operational efficiency and enhance customer experience. Diligent [Desired Position] with expertise in daily operations management and team performance. Skilled in leading projects to ensure seamless execution and improved efficiency. Strategic planner with effective communication skills.
Overview
28
28
years of professional experience
Work History
General Manager
Wendys
07.1996 - Current
- Over 20 years of experience in customer service roles, including assisting customers in person and over the phone
- Successfully resolved customer complaints and issues in a timely and professional manner
- Managed a high volume of customer inquiries with accuracy and efficiency
- Trained new team members on company policies and customer service best practices
- Collaborated with cross-functional teams to improve customer satisfaction and retention
- Managed day to day operations ensuring consistent quality and service standards were upheld
- Led cross-functional projects to streamline operations and improve efficiency
- Implemented customer service training program resulting in increased customer satisfaction rates
- Developed and executed marketing strategies to drive revenue growth
- Oversaw recruitment and onboarding process for new hires
- Built strong relationships with vendors and negotiated favorable terms for supplies and services
- Monitored and analyzed sales data to identify trends and drive decision-making
- Led team of 20+ staff members in a retail environment, achieving sales goals and exceeding customer service expectations
- Managed daily operations of a restaurant, including scheduling, inventory management, and staff training
- Developed and implemented strategic marketing plans to increase brand awareness and drive sales growth
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Criminal Justice
Herzing University
Atlanta, GA05.2012
Skills
- Strategic Planning
- Budget Management
- Customer Service
- Conflict Resolution
- Decision Making
- Team Development
- Labor Scheduling
- P&L Management
Timeline
General Manager
Wendys
07.1996 - Current
Bachelor of Science - Criminal Justice
Herzing University
Similar Profiles
Star BrownStar Brown
Cashier at WendysCashier at Wendys
Jorge SantanaJorge Santana
Shift Leader at WendysShift Leader at Wendys
Rajanpreet KhehraRajanpreet Khehra
Assistant Manager at WendysAssistant Manager at Wendys
Shermirah WilsonShermirah Wilson
Crew Member at WendysCrew Member at Wendys
Garick A. EnnisGarick A. Ennis
Superintendent - Station Zone Services at MARTASuperintendent - Station Zone Services at MARTA