TACCARA EVANS
Denver,CO
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Property Complex Auto Adjuster
State Farm
05.2023 - Current
- Prepared detailed reports, documenting all aspects of the claim process for future reference or potential litigation purposes.
- Maintained strong relationships with local repair facilities through regular communication and networking efforts.
- Exercised sound judgment in determining total loss situations based on factors such as cost of repairs versus actual cash value of the vehicle involved in the accident.
- Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
- Reduced fraudulent claims by identifying potential fraud indicators during investigations.
- Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.
- Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
- Documented all findings in concise reports.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Assessed complex claims and accurately determined value of damages.
- Successfully negotiated settlements with claimants and insurers.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Created detailed assessments of damages to property and vehicles.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
SENIOR CSR
TRAVELERS INSURANCE
08.2021 - 07.2022
- Resolve customer complaints while prioritizing customer satisfaction and loyalty, Trained and regularly mentored associates on performance-oriented strategies and customer service techniques, Supervised employees and assessed performances to determined training need and define accurate plans for decreasing process lags.
SALES EXECTIVE
UNITED STATES PO
10.2020 - 07.2021
- Achieved sales goals and service targets by cultivating and securing new cust relations
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
AUTO CLAIMS ADJUSTER
AMFAM
04.2017 - 09.2020
- Responsible for timely responses to all customer in a prompt, professional, accurate and courteous manner for claims
- Handling heavy inbound and outbound calls, and emails
- Scheduled followups contacts with work activities
- Confirm scheduled appointments with field adjuster
- Preformed Recorded statements for complex claims.
SERVICE ASSOCIATE
KAISER PERMANENTE
05.2015 - 04.2017
- Inbound appointment setting, call routing date Entry, Proficient with applications Health Connect and Epic, Following guidelines to schedule appointments
- Routed emergency calls appropriately and in a timely manner
- Relay and routed verbal messages
Education
CERTIFICATION CBCS -
CONCORDE CAREER COLLEGE
10.2013
BA BUSINESS ADMINISTRATION -
BROWN MACKIE COLLEGE
10.2007
HIGH SCHOOL DIPLOMA -
GATEWAY HIGH SCHOOL
06.2002
Skills
- Coordinate Events
- Information Confidentiality
- Sales Strategies
- Staff Management
- Time management
- Active Listening
- Analytical Listening
- Attention to Detail
- Verbal & Written Communication Skills
- Critical Thinking
- Judgement/ Decision making
- Control of Expenses/ Negotiation
Insurance policy knowledge
Estimating Repair Costs
Claim investigation
Claims Investigation
Insurance regulations knowledge
Claims Handling
Claims process explanation
Customer service expertise
Appointment Scheduling
Inspection documentation
Auto repair knowledge
Damage Assessment
Vehicle Inspection
Timeline
Property Complex Auto Adjuster
State Farm
05.2023 - Current
SENIOR CSR
TRAVELERS INSURANCE
08.2021 - 07.2022
SALES EXECTIVE
UNITED STATES PO
10.2020 - 07.2021
AUTO CLAIMS ADJUSTER
AMFAM
04.2017 - 09.2020
SERVICE ASSOCIATE
KAISER PERMANENTE
05.2015 - 04.2017
CERTIFICATION CBCS -
CONCORDE CAREER COLLEGE
BA BUSINESS ADMINISTRATION -
BROWN MACKIE COLLEGE
HIGH SCHOOL DIPLOMA -
GATEWAY HIGH SCHOOL
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