Taccara Everett
Saginaw,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Saginaw Transit Authority Regional Services. Expert in account management and complaint handling, achieving significant improvements in client focus and service support. Skilled in documentation, ensuring accuracy and efficiency in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Customer Service Coordinator
Saginaw Transit Authority Regional Services
10.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Maintained and managed customer files and databases.
- Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
Salon Owner/Operator
Styles By Taccara
02.2016 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
Administrative Assistant
Auxillo Services
09.2016 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assembly Line Worker
TRW Automotive
06.2006 - 02.2009
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Completed durable assemblies and subassemblies with hand and power tools.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
Lead Teller
TCF National Bank
06.2004 - 06.2006
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Identified potential needs through observation, questioning, and listening.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Answered inquiries regarding checking and savings accounts and other related products.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
Education
Associate Of Business Administration - Business Administration And Management
Delta College
Bay City, MIGeneral Studies - Cosmetology Education
In Session, Arts of Cosmetology Beauty School
Saginaw, MI09.2010
Skills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Register operations
- Product or Service support
Timeline
Customer Service Coordinator
Saginaw Transit Authority Regional Services
10.2021 - Current
Administrative Assistant
Auxillo Services
09.2016 - 09.2021
Salon Owner/Operator
Styles By Taccara
02.2016 - Current
Assembly Line Worker
TRW Automotive
06.2006 - 02.2009
Lead Teller
TCF National Bank
06.2004 - 06.2006
Associate Of Business Administration - Business Administration And Management
Delta College
General Studies - Cosmetology Education
In Session, Arts of Cosmetology Beauty School
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