TaCera Kelley
Hampton,VA
Summary
CAREER SUMMARY: Solution-oriented and problem solver with 5 years of military experience building and maintaining proper customer service and customer etiquette. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant in Military Housing
United States Navy
Norfolk, VA
09.2019 - 05.2021
- Maintaining military inventory, budgeting and ordering cleaning supplies from various catalogs
- Answered approximately 50 incoming calls daily for Pearl Harbor North Pacific Region Admiral Staff
- Executed hazard and safety training for new recruits upon arrival
- Increase productivity by using software to organize, track, monitor scheduling
- Collaborate with other developers to update command website and create new features
- Advance knowledge of various organizational software such as Microsoft Word, Microsoft Excel, Microsoft
- Powerpoint.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Culinary Specialist, Baker/ Pastry Chef
USS Micheal Murphy
Joint Base Pearl Harbor-Hickam, HI
05.2017 - 09.2019
- Baked over 1,000 fresh baked goods for staff
- Operating kitchen machineries and overhead systems
- Overnight food preparation and proper fruit storage
- Specialize in preparing diverse array of freshly baked breads, cakes and various baked goods
- Maintained military standards of customer service during high-volume, fast-paced operations.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Managed delivery of fresh rations on Pearl Harbor environments for over 20 personnel.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Oversaw purchasing, storage and use of kitchen supplies.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
Store Manager's Assistant
Rack Rooms Shoe Store
Springfield, Virginia
08.2016 - 05.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas biweekly to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Education
Associate of Arts - Administration of Justice
Thomas Nelson Community College
Hampton,VA12.2023
Skills
- Multitasking and Time Management
- Computers and Technology
- Research and Analytical Skills
- Office Equipment Operation
- Appointment Coordination
- Document and File Management
- Strong Organizational Skills
- Confidentiality and Data Protection
- Data Entry Documentation
- Hotel Accommodations
- Reception Duties
- Administrative and Clerical Support
Accomplishments
- CERTIFICATIONS:
- Scratch Baking Certified by Navy Food Management Team Norfolk
- Sexual Assault Prevention and Response Basic Victim Advocate
- Security Clearance
- Food Service Sanitation
- Hospitality, Management and Food Preparation Training
- Microsoft Word, Excel, Powerpoint
- Virginia Notary
Timeline
Administrative Assistant in Military Housing
United States Navy
09.2019 - 05.2021
Culinary Specialist, Baker/ Pastry Chef
USS Micheal Murphy
05.2017 - 09.2019
Store Manager's Assistant
Rack Rooms Shoe Store
08.2016 - 05.2017
Associate of Arts - Administration of Justice
Thomas Nelson Community College
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