Tachelle Kelley
Gallatin,TN
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Care Tech
Tristar Hendersonville Medical Center
Hendersonville, Tennessee
08.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Resident Assistant
Mainstreet
Hendersonville, Tennessee
05.2021 - 08.2021
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Monitored progress and documented patient health status changes to keep care team updated.
Service Advisor
Franklin Dodge Jeep Ram
Franklin, Tennessee
05.2019 - 05.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Service Advisor
Carmax
Madiso, Tennessee
06.2014 - 08.2019
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Educated customers about billing, payment processing and support policies and procedures.
Education
GED -
Volunteer State Community College
Gallatin, TN10.2013
Skills
- Vital Signs Collection
- Sterilizing Equipment Use
- Bedsore Prevention
- Linen Replacements
- Equipment Disinfection and Sterilization
- Patient Lifting
- Activities of Daily Living (ADL) Support
Certification
I am BLS certified
Timeline
Administrative Care Tech
Tristar Hendersonville Medical Center
08.2021 - Current
Resident Assistant
Mainstreet
05.2021 - 08.2021
Service Advisor
Franklin Dodge Jeep Ram
05.2019 - 05.2020
Service Advisor
Carmax
06.2014 - 08.2019
GED -
Volunteer State Community College
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