Tachina Cunga
Houston
Summary
Knowledgeable Information Systems professional with background in service support and track record of solving complex technical issues. Proven ability to streamline support processes and enhance user satisfaction. Demonstrated skills in troubleshooting and systems analysis.
Overview
9
9
years of professional experience
Work History
IT Front Desk Assistant
University of Houston-Downtown
08.2020 - 04.2022
- Streamlined IT operations by efficiently submitting and managing work orders for computers, telephones, and departmental machines through the IT communication portal, ensuring 100% timely submissions and accelerating issue resolution, contributing to improved departmental productivity and service delivery
- Conducted data entry of receiving reports, invoices, requisitions, vouchers, and costs into Oracle Peoplesoft database
- Monitored office supplies and reported to the manager in call, ensuring orders were placed promptly
Customer Experience Associate I
Apple
08.2021 - 12.2021
- Provided expert troubleshooting for Apple devices, resolving complex technical issues efficiently and reducing customer wait times by eliminating the need for escalations to technical support, thereby enhancing customer satisfaction and loyalty
- Analyzed customer feedback data to identify areas for improvement in the overall customer experience
- Developed an in-depth understanding of the company's products and services to answer customer questions and provide solutions effectively
Computer Lab Assistant
University of Houston-Downtown
09.2019 - 08.2020
- Troubleshoot common computer problems and installed and updated software applications on lab computers as needed
- Guided on using specific software applications and tools as well as assisting with printing, scanning, and any other related tasks
- Collaborated closely with IT staff and administrators to address more significant technical issues
Financial Services Representative
Millennium Angola Bank
12.2012 - 07.2014
- Delivered exceptional customer service by promptly addressing inquiries, resolving complaints, and fulfilling banking needs, resulting in a 95% client satisfaction rate
- Executed transactions accurately, minimizing errors and maintaining high levels of operational integrity.
- Built and maintained strong client relationships, increasing customer retention and loyalty, while successfully expanding the client base by 20% during tenure
- Trained and mentored new team members on banking operations and compliance procedures, enhancing team efficiency and service quality
Education
Professional Certificate - Banking and Financial Operations
Houston Community College
Houston, Texas12.2025
Bachelor of Business Administration - Management Information Systems
University of Houston-Downtown, Marylin Davies College of Business
Houston, Texas12.2020
Skills
- Technical Skills:
- Excel, Data Analysis, CRM Software, SQL, Banking Operations, Oracle Peoplesoft
- Soft Skills:
- Team Collaboration, Problem Solving, Time Management, Sales, Customer Service, Hospitality Services
Languages
Portuguese
Native or Bilingual
Timeline
Customer Experience Associate I
Apple
08.2021 - 12.2021
IT Front Desk Assistant
University of Houston-Downtown
08.2020 - 04.2022
Computer Lab Assistant
University of Houston-Downtown
09.2019 - 08.2020
Financial Services Representative
Millennium Angola Bank
12.2012 - 07.2014
Bachelor of Business Administration - Management Information Systems
University of Houston-Downtown, Marylin Davies College of Business
Professional Certificate - Banking and Financial Operations
Houston Community College
Awards
The American Finance Association July 2023 - Present, National Society of Leadership and Success Spring 2017 - Present
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