Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Tacia Campbell

Portmore,,Jamaica

Summary

A dedicated and results-driven Quality Supervisor with 6 years of experience in Customer service and 5 years of Quality. Proven expertise in implementing and maintaining quality management, leading cross-functional teams, and optimizing BPO efficiency. Skilled in performing comprehensive inspections, analyzing data, and spearheading continuous improvement initiatives. Committed to upholding top-tier standards and adhering to compliance requirements, aiming to contribute to the attainment of the organizational goals.


Overview

6
6
years of professional experience

Work History

Quality Assurance Supervisor

IBEX Global
03.2018 - Current
  • Oversaw onboarding and training of employees who were successful in Quality Analysts roles.
  • Maintained comprehensive documentation of QA deliverables, supporting multiple accounts and facilitating process improvements for any piloting for new projects.
  • Enhanced team performance by providing regular one/one feedback sessions, general meetings, engagement activities and guidance to Quality Assurance staff.
  • Provided regular updates to the team on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Served as a key liaison between Quality Assurance and other departments such as; training and Operations.

Filing Assistant and Data Entries

Jamaica Cultural Development Commission
07.2017 - 07.2017
  • Assisted colleagues in locating and retrieving essential files for meetings and projects.
  • Streamlined recordkeeping processes by identifying talents for performances at Jamaica's Annual Grand Gala.
  • Assisted with document scanning to support accurate file back-up.

Education

Currently Enrolled - Aviation

Caribbean Aviation
Marcus Garvey Drive

High School Diploma -

Jose Marti Technical High School
Twickenham Park, Spanish Town
06.2016

Skills

  • Proficiency in Microsoft Office, Excel and word
  • Problem-solving skills
  • Strong Work Ethic
  • Corrective Action Planning (AHT projects, Transfer Pilot)
  • Analytical Thinking and Issue Resolution
  • Employee Training to boost customer service skills
  • Excellent communication
  • Punctual with excellent attendance
  • Collaborative team player

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Assurance Supervisor

IBEX Global
03.2018 - Current

Filing Assistant and Data Entries

Jamaica Cultural Development Commission
07.2017 - 07.2017

Currently Enrolled - Aviation

Caribbean Aviation

High School Diploma -

Jose Marti Technical High School

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Tacia Campbell