Summary
Overview
Work History
Education
Skills
Timeline
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Tacoda Jones

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Distribution Clerk

United States Post Office
09.2021 - 05.2023
  • Picked orders, scanned products and packed boxes.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Collaborated with other departments on supply and quality issues.
  • Checked shipments against paperwork and signed documents.
  • Uncovered and resolved errors with minimal oversight.
  • Processed and restocked returns.
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
  • Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Customer Service Representative

Iqor
11.2016 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Switched between 2 gas companies with ease
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Approved and terminated customer contracts upon request.
  • Maintained up-to-date knowledge of product and service changes.

Open Enrollment Specialist

Aon Hewitt
02.2011 - 10.2017
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Verified client information by analyzing existing evidence on file.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Checked employees' benefits enrollment for accuracy and inputted all data into GUI .
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.

Education

Associate of Applied Science - Medical Billing & Coding

Everest College - Chesapeake
Chesapeake, VA
11.2007

Skills

  • Vendor Relationships
  • Inventory Auditing
  • Resource Allocation
  • Operational Efficiency
  • Multi-Line Phone Talent
  • SAP
  • Typing Proficiency
  • Critical Thinking
  • Problem-Solving Ability
  • Microsoft SharePoint
  • Grammar
  • Medical Terminology Knowledge
  • Schedule Mastery
  • Managing Multiple Tasks
  • Refund Processing
  • Team Development
  • Adobe Systems Adobe Flash
  • Recordkeeping Strengths
  • Customer Needs Assessments
  • Secure Sensitive Information
  • Information Archiving and Retrieval
  • Social Perceptiveness

Timeline

Distribution Clerk

United States Post Office
09.2021 - 05.2023

Customer Service Representative

Iqor
11.2016 - 09.2021

Open Enrollment Specialist

Aon Hewitt
02.2011 - 10.2017

Associate of Applied Science - Medical Billing & Coding

Everest College - Chesapeake
Tacoda Jones