Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Distribution Clerk
United States Post Office
09.2021 - 05.2023
Picked orders, scanned products and packed boxes.
Scheduled pickups and deliveries to maintain smooth operations.
Collaborated with other departments on supply and quality issues.
Checked shipments against paperwork and signed documents.
Uncovered and resolved errors with minimal oversight.
Processed and restocked returns.
Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Customer Service Representative
Iqor
11.2016 - 09.2021
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Switched between 2 gas companies with ease
Addressed customer account discrepancies and concerns.
Responded to customer calls and emails to answer questions about products and services.
Documented and detailed calls and complaints using call center's CRM database.
Attended telephone skills and program information training sessions to boost aptitude.
Detailed payment options and explained price, receipt and billing details to customers.
Escalated complicated customer account issues to supervisors and help desk workers.
Met customer call guidelines for service levels, handle time and productivity.
Approved and terminated customer contracts upon request.
Maintained up-to-date knowledge of product and service changes.
Open Enrollment Specialist
Aon Hewitt
02.2011 - 10.2017
Generated, posted and attached information to claim files.
Checked documentation for accuracy and validity on updated systems.
Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Maintained confidentiality of patient finances, records, and health statuses.
Verified client information by analyzing existing evidence on file.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Implemented open enrollment system to streamline benefits processes for employees.
Checked employees' benefits enrollment for accuracy and inputted all data into GUI .
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Coordinated and conducted employee orientations to promote understanding of coverage and options.
Education
Associate of Applied Science - Medical Billing & Coding
Everest College - Chesapeake
Chesapeake, VA
11.2007
Skills
Vendor Relationships
Inventory Auditing
Resource Allocation
Operational Efficiency
Multi-Line Phone Talent
SAP
Typing Proficiency
Critical Thinking
Problem-Solving Ability
Microsoft SharePoint
Grammar
Medical Terminology Knowledge
Schedule Mastery
Managing Multiple Tasks
Refund Processing
Team Development
Adobe Systems Adobe Flash
Recordkeeping Strengths
Customer Needs Assessments
Secure Sensitive Information
Information Archiving and Retrieval
Social Perceptiveness
Timeline
Distribution Clerk
United States Post Office
09.2021 - 05.2023
Customer Service Representative
Iqor
11.2016 - 09.2021
Open Enrollment Specialist
Aon Hewitt
02.2011 - 10.2017
Associate of Applied Science - Medical Billing & Coding