Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tacoiya Leshay

Arlington

Summary

Detail-oriented and compassionate customer service professional with proven experience in providing high-quality, non-phone support in healthcare and insurance environments. Skilled in resolving customer concerns via secure email, chat, and internal ticketing systems, with a strong focus on compliance, accuracy, and patient privacy. Adept at navigating sensitive health-related inquiries and maintaining a high level of confidentiality in accordance with HIPAA regulations. Excited to bring my experience and empathy to Cigna’s mission of improving the health and well-being of the people it serves.

Overview

11
11
years of professional experience

Work History

Non-Phone Customer Support

Kelly Connect Services
01.2025 - Current
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Provided email and chat-based support to members regarding health insurance coverage,claims,benefits,and prior authorization.
  • Ensured HIPAA compliance in all written communications by securely handling protected health information (PHI).
  • Trained on ICD-10 coding basics, insurance terminology, and health benefit structures to better assist members.

  • Checked documentation for accuracy and validity on updated systems.
  • Processed and recorded new policies and claims.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

Billing Representative

Spectrum
09.2019 - 11.2024
  • Reviewed and solved account and billing discrepancies.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Performed quality assurance evaluations of processes and previous bills.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

CVS Health

State Of Texas
01.2017 - 08.2019
  • Promoted available resources and connected individuals with services remotely.
  • Conducted health screenings and assessments to evaluate community health needs.
  • Maintained accurate and complete records to document program activities and outcomes.
  • Complied with legal and ethical standards to meet regulatory requirements.
  • Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.

Customer Service Representative

Southwestern
03.2014 - 12.2016
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Sought ways to improve processes and services provided.

Education

Associate of Science -

Dallas Mountain View College
Dallas, TX
12.2017

Skills

  • Healthcare Customer Support
  • Email & Chat Communication
  • HIPAA Compliance & Data Privacy
  • Claims & Billing Inquiry Handling
  • CRM Tools (Salesforce, Zendesk, Epic)
  • Member-Focused Conflict Resolution
  • Communication
  • Adaptability
  • Self Motivation
  • Strong Written and communication skills

Timeline

Non-Phone Customer Support

Kelly Connect Services
01.2025 - Current

Billing Representative

Spectrum
09.2019 - 11.2024

CVS Health

State Of Texas
01.2017 - 08.2019

Customer Service Representative

Southwestern
03.2014 - 12.2016

Associate of Science -

Dallas Mountain View College

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