Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tacola Irby

Rock Hill,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Activus Connect
06.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Sitel
10.2020 - 05.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Mechanical Assembler

Cat Resources
11.2018 - 09.2020
  • Streamlined workflow for increased productivity with effective communication and collaboration among team members.
  • Improved overall product quality, adhering to strict company guidelines and industry standards during the assembly process.
  • Contributed to a safer work environment by maintaining clean and organized workstations and complying with safety regulations at all times.
  • Ensured timely completion of projects, effectively managing time and prioritizing tasks according to deadlines.
  • Consistently met or exceeded production quotas by efficiently assembling products within allocated time frames.

Room Attendant

TownePlace Suites By Marriott
04.2017 - 11.2018
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.

Warehouse Worker

Hartmann USA
11.2015 - 01.2017
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Team Captain

Cardinal Health
10.2012 - 04.2015
  • Improved employee retention through mentoring, coaching, and providing constructive feedback.
  • Ensured smooth operations by maintaining open lines of communication between team members and upper management.
  • Delivered high-quality results on assigned projects by closely monitoring progress and addressing any issues promptly.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.

Education

High School Diploma -

Northwestern High School
Rock Hill, SC
06.2010

Skills

  • Data Collection
  • Call Management
  • Data Entry
  • Order Processing
  • Problem-Solving Abilities
  • Call Center Experience
  • Active Listening
  • Documentation
  • Reading Comprehension

Timeline

Customer Service Representative

Activus Connect
06.2021 - Current

Customer Service Representative

Sitel
10.2020 - 05.2021

Mechanical Assembler

Cat Resources
11.2018 - 09.2020

Room Attendant

TownePlace Suites By Marriott
04.2017 - 11.2018

Warehouse Worker

Hartmann USA
11.2015 - 01.2017

Team Captain

Cardinal Health
10.2012 - 04.2015

High School Diploma -

Northwestern High School

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Tacola Irby