Summary
Overview
Work History
Education
Skills
Timeline
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Tacolya Jackson

Mesquite,TX

Summary

  • Excellent communication skills, both written and verbal, essential for remote interactions with customers.
  • Proficient in using remote communication tools such as email, chat, and video conferencing platforms.
  • Strong problem-solving abilities to address customer inquiries and resolve issues effectively.
  • Ability to multitask and prioritize tasks in a remote work environment to meet customer needs and deadlines.
  • Experience in handling customer escalations and diffusing tense situations with professionalism and empathy.
  • Familiarity with CRM software and ticketing systems to manage customer interactions and track issues to resolution.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Concentrix
02.2020 - 10.2023
  • Handled all delegated tasks, including Customer Care Agent and Advisor.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Answered 13 calls per 1 hour to assist with customer questions and concerns.
  • Created agendas and communication materials for team meetings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new effective opportunities.

Customer Service Representative

United Healthcare Group
04.2016 - 05.2019
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Prepared high-quality nutritious meals for patients with grout and being allergic with conditions to promote better overall health and improve eating habits.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Customer Service Representative

IQOUR
02.2011 - 11.2012
  • Handled all security deposit refunds.
  • Checked rental eligibility by following K&B Property Management verification process.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Developed strong, professional relationships with Assist Management, and residents by initiating collaboration and delivering exemplary service and engagement.
  • Kept records of all correspondence with residents and tenants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Planned and conducted property meetings on day to day basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Coordinated maintenance and repair requests with Vendor department and contacted contractors for bid proposals.
  • Secured average of 7/9 rental agreements each month after developing outstanding relationships with community members.
  • Created and updated marketing materials for properties.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Explained policies and procedures to tenants and enforced all rules.
  • Created and implemented policies and procedures for effective property management.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Settled tenant conflicts effectively using [Technique] and Effective communication and punctual on calls.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected property every 3 months, took pictures and wrote reports regarding findings for submission to Property Manager

Education

High School Diploma - Honors

Dallas Can Academy
Dallas,Tx
04.2014

Skills

  • Organization
  • Marketing Techniques
  • Record Keeping
  • Learning skills development
  • Problem-solving skills
  • Managing inventory stock
  • Independence
  • Communication
  • Time management's
  • Tech savviness
  • Adaptability

Timeline

Inside Sales Representative

Concentrix
02.2020 - 10.2023

Customer Service Representative

United Healthcare Group
04.2016 - 05.2019

Customer Service Representative

IQOUR
02.2011 - 11.2012

High School Diploma - Honors

Dallas Can Academy

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Tacolya Jackson