Tacoma Gullion
Nicholasville,KY
Summary
Dynamic leader with a proven track record, adept in operations management and exceptional customer service. Skilled in inventory control and staff training, I've successfully boosted revenue through innovative strategies and enhanced customer satisfaction. My approach emphasizes problem-solving and efficient cost control, ensuring both operational excellence and positive community relationships.
Overview
13
13
years of professional experience
Work History
Restaurant General Manager
Nic and Norman's
03.2021 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Key Holder Supervisor
Outback Steakhouse
07.2018 - 03.2021
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Restaurant Manager
Hooter's
08.2016 - 07.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, and P&L.
Restaurant General Manager
Zaxby's
10.2011 - 08.2016
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Boosted restaurant revenue by implementing innovative marketing strategies.
- Built and leveraged community relationships to drive business and maximize catering programs.
Education
GED -
Fayette County Schools
Lexington, KYSkills
Operations Management
Inventory Management
Food Safety
Cost Control
Staff Scheduling
POS system knowledge
Customer Service
Shift Management
Problem-Solving
Training and Onboarding
Labor and Overhead Cost Estimation
Bar Knowledge
Additional Information
Professional References
Jake VanMeter - (937) 829-0211
Tanner Miracle - (423) 999-0283
Timeline
Restaurant General Manager
Nic and Norman's
03.2021 - Current
Key Holder Supervisor
Outback Steakhouse
07.2018 - 03.2021
Assistant Restaurant Manager
Hooter's
08.2016 - 07.2018
Restaurant General Manager
Zaxby's
10.2011 - 08.2016
GED -
Fayette County Schools
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