Tacoreya Williams
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and streamlined dispute resolution at Conduent, leveraging my critical thinking and active listening skills. My proficiency in Microsoft Office Suite and commitment to service excellence led to significant improvements in customer satisfaction and operational efficiency, showcasing a blend of technical and interpersonal prowess.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Conduent
03.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
Machine Operator
Collins Aerospace Corp.
02.2018 - 10.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
- Maintained comprehensive documentation on machine operations and maintenance activities, ensuring compliance with industry standards.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Maintained counts and lifts, shifts, and stocks materials and parts.
- Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
- Inspected completed engine parts and components for quality control purposes.
- Tested electrical wiring, pumps and other components in engines for proper functionality.
- Assembled and installed mechanical components on engines, vehicles and other machines according to blueprints and other specifications.
Education
High School Diploma -
Beddingfield Highschool
Wilson, NC06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Product knowledge
- Paperwork processing
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Customer Service Representative
Conduent
03.2021 - 08.2023
Machine Operator
Collins Aerospace Corp.
02.2018 - 10.2020
High School Diploma -
Beddingfield Highschool
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