Tacoria Monday

Duties include calling customers shortly after a customer service interaction and performing a short interview about that experience.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Evaluated employee records and productivity and submitted evaluation reports.
• Managed office operations while scheduling appointments for department managers.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Delivered performance reviews, recommending additional training or advancements.
• Created, maintained and updated filing systems for paper and electronic documents.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed office operations while scheduling appointments for department managers
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly

Duties include placing orders with merchants who wish to have a courier deliver their goods.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Verified basic needs are being met, providing navigation assistance for various benefits and available services.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Interacted with team members across departments to research.
• Resolve customer issues.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Used Microsoft to prepare, submit database statistics, graphs and charts to accurately track financial movements.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Implemented customer retention initiatives that resulted in 15% increase in customer retention rates
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution
• Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery
• Increased customer loyalty through personalized follow-up communications after successful issue resolution
• Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics