Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Tacoria Monday

Eatonton,USA

Summary

Dynamic legal assistant with proven expertise at the Law Office of Lucindia Monday, adept in document management and data accuracy. Skilled in Microsoft Office and maintaining confidentiality, I excel in providing exceptional administrative support while ensuring meticulous attention to detail and effective time management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Legal Assistant

Law office of Lucindia Monday Attorney-Realtor
Eatonton, Georgia
02.2021 - 03.2025
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Maintained client confidentiality in all matters.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Updated databases with new information received from attorneys or clients.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

Office Assistant

Maurice's Towing
Rutledge, Georgia
04.2017 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Client Support Specialist

H and R Block
01.2013 - 05.2017
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Education

Diploma in Emergency Management -

Central Georgia Technical College
Macon, GA
05.2016

High School Diploma -

PUTNAM COUNTY HIGH SCHOOL
Eatonton, GA
05-2006

Some College (No Degree) - Practical Nursing

Southern Crescent Technical College
Griffin, GA

Skills

  • Data collection, entry, and accuracy
  • Database management
  • Proofreading
  • Quality assurance
  • Accuracy and attention to detail
  • 45 words per minute
  • maintaining confidentiality
  • Client communication

Certification

  • Public and Private Crisis Manager
  • Driver's License
  • CPR Certification
  • CNA
  • AED Certification
  • First Aid Certification
  • BLS Certification
  • CPR/ First Aid CERTIFIED
  • Personal Care Assistant CERTIFIED
  • MEMBER OF THE HONOR SOCIETY

Assessments

  • Data Entry - Proficient, 04/01/20, Proficient
  • Scheduling - Familiar, 04/01/20, Familiar
  • Data Entry: Accuracy - Proficient, 04/01/20, Proficient
  • Data Entry: Attention to Detail - Familiar, 04/01/20, Familiar
  • Attention to Detail - Proficient, 06/01/20, Proficient
  • Work Style: Reliability - Familiar, 07/01/20, Familiar
  • Customer Focus & Orientation - Highly Proficient, 03/01/20, Highly Proficient
  • Work Motivation - Proficient, 04/01/20, Proficient
  • Verbal Communication - Proficient, 07/01/20, Proficient
  • Following Directions - Highly Proficient, 06/01/20, Highly Proficient
  • Typing - Completed, 12/01/19, Completed
  • Call Center Customer Service - Completed, 03/01/20, Completed
  • Customer Service - Proficient, 07/01/20, Proficient
  • Medical Receptionist Skills - Familiar, 04/01/20, Familiar
  • Electronic Health Records: Best Practices - Completed, 10/01/19, Completed
  • Data entry: Attention to detail - Proficient, 11/01/21, Proficient
  • Protecting patient privacy - Proficient, 01/01/22, Proficient
  • Management fit - Highly Proficient, 12/01/20, Highly Proficient

Timeline

Legal Assistant

Law office of Lucindia Monday Attorney-Realtor
02.2021 - 03.2025

Office Assistant

Maurice's Towing
04.2017 - 12.2024

Client Support Specialist

H and R Block
01.2013 - 05.2017

Diploma in Emergency Management -

Central Georgia Technical College

High School Diploma -

PUTNAM COUNTY HIGH SCHOOL

Some College (No Degree) - Practical Nursing

Southern Crescent Technical College

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Tacoria Monday