Tacorria Marshall
Montgomery,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative, Remote
Teleperformance USA
Montgomery, AL
10.2022 - 08.2023
- Communicated regularly with physicians' offices regarding status updates on pending claims or reimbursements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Verified patient eligibility for medical claims and determined benefit coverage.
- Precisely calculated refunds, premiums, and adjustments.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
Customer Service Representative, Remote
Alorica
Huntsville, AL
02.2019 - 01.2022
- Investigated and resolved denied or rejected claims quickly and accurately.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Advised patients regarding billing issues, payment options, and reimbursement procedures.
- Provided guidance on proper coding techniques for medical bills when necessary.
- Assisted new policyholders with processing claims.
Cashier
Walmart
Huntsville, AL
07.2018 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned items and checked pricing on cash register for accuracy.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Crew Member
Sonics Drive In
Montgomery , AL
04.2015 - 07.2018
- Educated customers on menu items, product ingredients and nutritional values.
- Identified needs of customers promptly and efficiently.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
High School Diploma -
G. W. Carver Senior High School
Montgomery, AL 05-2017
Skills
- Data Entry
- Medical Terminology
- Microsoft Office
- Customer Service
- Complaint Resolution
- Analytical Thinking
- Multitasking
Timeline
Customer Service Representative, Remote
Teleperformance USA
10.2022 - 08.2023
Customer Service Representative, Remote
Alorica
02.2019 - 01.2022
Cashier
Walmart
07.2018 - 02.2020
Crew Member
Sonics Drive In
04.2015 - 07.2018
High School Diploma -
G. W. Carver Senior High School
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