Tacy Braray
Bismarck,ND
Summary
Proven to excel in customer service and problem-solving, I leveraged my expertise at Trego Dugan Aviation to enhance customer satisfaction and resolve complex issues efficiently. My ability to maintain professionalism and employ critical thinking, alongside outstanding communication skills, significantly contributed to improved customer loyalty and operational success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Consumer Loan Specialist
OneMain Financial
10.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Compiled documentation necessary to successfully fund over [Number] loans per month.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Educated customer about personal loan options, benefits and restrictions.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
Customer Service Agent
Trego Dugan Aviation
04.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Childcare Assistant Teacher
Tina Leon Guerrero
08.2019 - 02.2021
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
High School Diploma -
Tiyan High School
Tiyan, Guam06.2019
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Billing Inquiries
- Typing Speed
- Microsoft Outlook
- Critical Thinking
- Conflict Resolution
- Professional telephone demeanor
- Coordination
- Call Center Operations
- Paperwork Processing
- Prioritization
- Filing
- Customer complaint resolution
- Active listening
- Payment processing
- De-escalation techniques
- Relationship building
Timeline
Consumer Loan Specialist
OneMain Financial
10.2024 - Current
Customer Service Agent
Trego Dugan Aviation
04.2024 - Current
Childcare Assistant Teacher
Tina Leon Guerrero
08.2019 - 02.2021
High School Diploma -
Tiyan High School
Similar Profiles
Zach BoulwareZach Boulware
PLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain FinancialPLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain Financial
ABIGAIL BALLANCEABIGAIL BALLANCE
Personal Loan & District Collection Specialist at ONEMAIN FINANCIALPersonal Loan & District Collection Specialist at ONEMAIN FINANCIAL
James BooneJames Boone
Director of Customer Care at OneMain FinancialDirector of Customer Care at OneMain Financial
Lindsay WineLindsay Wine
Senior Loan Specialist at OneMain Financial GroupSenior Loan Specialist at OneMain Financial Group
Jacqueline McFarlandJacqueline McFarland
Sales Associate at Lowes Home ImprovementSales Associate at Lowes Home Improvement